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Carla Leslie Hartley
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Carla Hartley’s reviews

     5.0 stars 42 total

Review Carla Hartley

  • Excellent lawyer

    5.0 stars

    Posted by Grace

    Carla Hartley's office proved to be an excellent divorce lawyer. Her expertise in this field is remarkable. She handled my case with professional skill, honesty, integrity, austerity and care to detail. I highly recommend her office.

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  • Honest!

    5.0 stars

    Posted by Jrehene

    There aren't enough words or praise for Carla Hartley and staff. She has been my attorney on & off for the past 6 years. I trust her & her staff enough for me to fly from SC to California and trust her to handle all my affairs even when I'm not able to fly out to CA. She has always been straight forward and professional as well as honest and caring. I honestly can say she is my pillar of strength. And highly recommend her for any of your family-attorney buisness .

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  • Powerful and highly skilled advocate who will work hard for you

    5.0 stars

    Posted by Kelly

    Before hiring Ms. Hartley to assist me in a divorce case, I interviewed three other attorneys in the Ventura County area. From the moment I placed the initial call to her office, I felt like I had come to the right place. I spoke with a gentleman named Mike who was very encouraging and thorough and I knew immediately that I was on the right track. I was able to get an appointment with Ms. Hartley fairly quickly, which was important to me considering my whole life was crumbling before my eyes. Her office was very warm and welcoming. At our initial consultation she was attentive and supportive but also set realistic expectations for my case. Her office staff was kind and compassionate especially Charis, who was her paralegal at the time, and Donna, who provided prayer support, if desired.
    Once I hired her, she wasted no time in getting things moving, which gave me an overwhelming feeling of security knowing that I had proper representation. She was easily accessible and always responsive to my concerns. She allowed me to make decisions in my case based on my comfort level, and even though she advised against some of them, she respected and facilitated my wishes.
    Working with her was very empowering for me. She is a woman of true integrity and honesty and, even though she is tough, she is also empathetic and truly cares about her clients. She has a remarkable knowledge of family law and her insight and guidance was indispensable. She is passionate about what she does and her instincts and tactics are brilliant. She does not tell you what you want to hear but what you need to hear within the context of the law.
    I would recommend her to anyone looking for a highly experienced, compassionate attorney who is always open to settlement but willing to fight for your rights.

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  • Understanding, Courteous, and Level Headed

    5.0 stars

    Posted by Victoria

    On two occasions, I have had need of Ms. Hartley's services. On one occasion, it was concerning a Domestic Violence Restraining Order and a resulting divorce. The other occasion was concerning a problematic event that occurred on my 21st birthday. Despite the cases being initiated over 700 miles away, Ms. Hartley was able to assist me and ensure my safety. Ms. Hartley was always understanding, courteous, and level headed, even when I was not.

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  • HORRIBLE

    1.0 star

    Posted by a client

    I AM TAKING THIS FIRM TO THE BAR AND REPORTING IT TO THE BAR FOR OVER BILLING. I AM SURE SHE IS AN AMAZING ATTORNEY; IF SHE ACTUALLY WORKED. WE PAID HER $4,500.00 UP FRONT AFTER OUR INITIAL MEETING OF 35 MIN (SALES CALL). THEN AFTER 4 CANCELLED MEETINGS SHE ADVISED SHE WAS GOING ON MEDICAL LEAVE FOR A UNKNOWN AMOUNT OF TIME. IN 4 MONTHS, WE NEVER SAW HER AGAIN! NOT ONCE! IN THIS TIME SHE ENTRUSTED HER DAUGHTER TO MANAGE HER FIRM AND CASES. NOT A GOOD IDEA SINCE SHE IS 22 AT BEST. WE WITNESSED HER INTOXICATED ON SEVERAL OCCASION OUT AND ABOUT; QUITE THE EMBARRASSMENT TO CARLA. LETS GO TO SISHI AGAIN VICTORIA; YOUR CHOICE NOT THE ONE ACROSS FROM THE HIGH SCHOOL AGAIN THOUGH, POOR QUALITY. SECONDLY; WHEN I DECLINED TO BUSINESS WITH HER DAUGHTER AFTER FINDING DUPLICATE CHARGES, WITNESSING HER EXTRACURRICULAR BEHAVIOR AND GOING THROUGH THE RETAINER FOR NO ACTUAL WORK DONE; I GOT TRANSFERRED SUDDENLY TO SOMEONE ELSE BEN, STILL SUCKING UP THOUSANDS, STATING I WAS TOO DIFFICULT. THIS PERSON WAS MAYBE 20 YRS, COULDN'T SPELL AND CHARGED ME DOUBLE FOR WORK I HAD ALREADY DONE WITH CARLA'S DAUGHTER VICTORIA; WHICH REFLECTED AN AVERAGE OF $2,000.00 IN ADDT. BILLING FOR DOUBLE DUTY WORK. HE STATED HE DID NOT KNOW WHERE THE DOCUMENTS WERE AND HE HAD TO REDO EVERYTHING FROM SCRATCH AS THEY WERE LOST OR MISPLACED OR WE NEVER DELIVERED TO HIM. WE REDID THE WORK WE LEFT FOR THEM FROM THE PRIOR ATTORNEY AND WERE AGAIN CHARGED FOR PROCESSING THESE ADDITIONAL DOCS THAT WERE ALREADY DONE. THEY LOST ALL ALCOHOL TEST RESULTS; NEVER DELIVERED OR RETURNED ORIGINALS. THIS COMPANY HAS NO COMMUNICATION ABILITY; IF THEY DO YOU ARE DEALING WITH TEENAGERS WHO CAN'T KEEP TRACK OF ANYTHING PERSONALLY; HOW CAN THEY RUN AN ATTORNEY'S FIRM. HER STAFF IS RUINING HER FIRM/ HER NAME. SERIOUSLY, REALLY WHO HAS THIER BABY DAUGHTER MANAGING THEIR FIRM?ALSO, NOW THE BOYFRIEND AND THE BROTHER (IN LAW) ARE WORKING HERE; IS THIS A CHARITY CASE OR A LAW FIRM WITH A 5 STAR RATING. IF YOU HIRE THIS FIRM YOU ARE NOT HIRNG THE WOMEN YOU CONSULTED WITH; YOU ARE HIRING HER FAMILY (NOW HER CHARITY CASE) AND ONLY UNTRAINED UNCERTIFIED PARALEGALS; IF YOU CAN CALL THEM THAT, I DOUBT THEY HAVE DEGREES. ITS SIMPLY FRIENDS OF FRIENDS AND ITS PEOPLE SHE KNOWS OR HER DAUGHTER TRYING TO DO THE WORK. CARLA IS LOST, (RIGHT NOW) AS SHE HAS BABIES DOING HER WOR, ACTING AS HER. HER POSTS HERE MUST BE FALSIFIED AND IF THIS IS WHAT MAKES YOU SUCCESSFUL CARLA YOU NEED TO RE-ADDRESS YOUR MARKETING; THIS IS FALSE ADVERTISEMENT. AFTER CONFRONTING HER AND HER STAFF ON THE CHARGES SHE SIMPLY DROPPED US (SUBBED OUT) IN THE MIDDLE OF A TRIAL. SHE TRIED THEN TO FIX IT BY ADDING ANOTHER $4,800.00 IN FALSE CHARGES WITH NO INVOICE TO SUPPORT THE STATED FEES, AND SAID I WILL FORGIVE THIS FEE NOT TO BE INVOLVED WITH YOUR CASE. SHE ATTEMPTED TO DO THE SIMPLE EASY FIX OFFERING A 500.00 CREDIT PRIOR TO ALL OF THIS DO TO QUESTIONING OF HER EMPLOYEES CHARGES. I THOUGHT THIS WAS GOO FAITH, THEN AS PROMISED SHE NEVER INVESTIGATED THE OVER CHARGES SIMPLY TURNED AROUND AND CHARGED US TWICE THAT BRINGING OUR BALANCE OVER THE $575.00 CREDIT. IN 3 MONTHS SHE CHARGED ME $4,500.00 OF WHICH WAS RECEIVED IN CASH (UPFRONT) AND TRIED ANOTHER $4,800.00 OF WHICH COULD NEVER BE ACCOUNTED FOR ON AN INVOICCE.. SHE WENT AS FAR TO CREATE THE FALSE CHARGES AND THEN OFFERED TO FORGIVE ALL THE FEES DUETO HER DISABILITY AND INABILITY DEAL WITH THIS CASE. SHE NEVER FOLLOWED THROUGH INSTEAD TRIED ADDING FEES AND BILLING THAT WERE NOT VALID.

    CAREFUL****NO FIRM I HAVE DEALT WITH IN A FEW CASES HAS TO HAVE A SECURITY GUARD AT THE DOOR AND A DOOR BELL WITH A LOCKED DOOR; OTHER THEN THIS FIRM. I NOW KNOW WHY. HER TEAM ARE BABIES AT BEST. LONG HAIR, UNSHAVED, SLOPPY CLOTHES, TOBACCO BREATH AND HAVE POOR PRESENTATION (AT BEST) TO SAY THE LEAST. HEY GUYS MIGHT WANT TO TUCK IN YOUR SHIRT, AND CUT YOUR HAIR! LETS WAKE UP ON TIME TOO. THE FORGOT TO CANCEL COURT APPOINTMENTS, I ARRIVED AND I WAS OFF CALENDAR. THEIR EXCUSE?? OOPS WE FORGOT!

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    Carla Leslie Hartley’s response: “When this client retained, he presented numerous “facts” to us which led us to believe we could assist him with his stated goals. When we began developing the evidence to support many key facts, the alleged evidence was not forthcoming. We found ourselves in a mess of a case, with a client who did not communicate with us but instead let his girlfriend– who was not a client, was not a party to his dissolution - handle or interfere with all communications with us. While we liked the client, we were not permitted to deal with the client despite the fact that we repeatedly told the client he was waiving attorney-client privilege by involving her in every conversation and communication with this office. Yes, his bill exceeded his expectations – but he did not follow our advice and, further, allowed his combative girlfriend to govern all communications with this office – even giving her the password to our proprietary email for him, in violation of our Email Agreement, so that she intercepted and responded to most of our communications to him. Yes, he is an unhappy client. Yes, we substituted out of his case, with the client’s consent, and I refused to substitute back into the case unless the client committed to not having his girlfriend involved with us. Yes, we expected this review to hit us on AVVO but chose to protect our staff from further interaction with this client and his girlfriend, who – as you can see from the review – engaged in stalking Victoria. There is and has been a very unhealthy focus on Victoria which prompted us to remove her from this client’s case early on. The claim that this client asked not to work with Victoria is untrue – we took Victoria off this case early on to spare Victoria unwanted attention. Unfortunately the unhealthy focus on Victoria did not cease with her removal from this client's file. Not one of the reviews posted on this site is falsified. We usually have wonderful clients and are happy to labor on their behalf. One wonders what firm this client claims to have been at. We have no security guard at the front door: we have a lovely receptionist who treated both the client and his girlfriend politely at all times, in spite of the nastiness this woman always inflicted on her. We do have a doorbell; many firms do, particularly family law firms. We are ruthlessly organized and have not lost a single document, particularly not in this case. The girlfriend would drop documents at the front desk and expect them to materialize on my desk in moments: they have to be processed in and scanned first, and that takes some time. Not one of my employees is under age 27, though Victoria enjoyed the compliment that she appeared to be only 22 years old. All of my employees work hard, and comply with the company dress code. Only attorneys "run" cases here; we do have qualified staff to assist us in doing work appropriate to their education and experience under our supervision. Every line item on this client’s bill is accurate and earned. Even though this client’s girlfriend threatened to take us to the Bar association and to “ruin” us in social media if we didn’t give back “every dime,” this is a matter of principle and I will not be blackmailed. I look forward to being vindicated by the Bar Association.”
  • Divorce and child custody

    5.0 stars

    Posted by Kathy

    I am very pleased with the way Mrs. Hartley's office handled my case. Mrs. Hartley was the 2nd attorney to take my case because I hired the wrong attorney the first go around. She had to essentially start my divorce from ground zero as my first attorney was paid up front and did virtually nothing with my case for near a year.
    I immediately had a sense of hope and trust from the very moment Mrs. Hartley discussed my case with me and handled contacting the other attorney, letting him know that she was taking care of me from that moment forward.
    I love that I was kept informed every step of the way via e-mail. I new when things were filed and was able to feel as though my future, and that of my children, mattered! Before this I was completely in the dark and no idea where I stood in the whole process.
    Mrs. Hartley kept me in the loop completely!
    She cared about me, prayed over my case with the staff (I love this!) She provide me with a copy of The One Year Bible. That special gesture is one I shall never forget. That bible continues to give me strength and hope even now that my divorce is final.
    You will not regret having her as your attorney!!! It was the smartest decision I've ever made! Contact her today! Get your life back, I did!!!

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  • Guardian Angel

    5.0 stars

    Posted by a client

    Going through a divorce is emotionally, mentally, and financially draining! I had contacted Ms. Hartley about 18 months ago with a very distressed voice. Although the office was closed that week, Ms. Hartley gave me an appointment that same day. I had prayed to God to help me find an attorney that will have my and my children's best interest. My prayers have been answered.
    During the consultation, I was very impressed by her warmth and professionalism. I felt her military background gave her strength and tenacity. And although, we are from different religion, but her faith gave me the reassurance that she is honest and ethical, and possess morals. What captured me about Carla is when she said 'we build relationship like a family, not just client-attorney, and trust is very essential in our relationship'. From that day, I placed my trust in Carla, and she has never betrayed my trust. My ex is on his fourth attorney. Having Carla as my legal protector is a blessing from God; and I am thankful for Carla and her staff for their hard work, dedication and compassion.
    My battle is not over as my ex is creative with his motions and false accusations, but I am at peace knowing Carla has my back. Carla is tough yet compassionate, knowledgeable of every aspect of family law, organized and efficient, well prepared for court, and strategic. She is also very well respected within the court system. Her smile and her words that 'it's okay or you'll be okay' gives me strength.
    Carla gives honest answers to my questions even though it may not be what I want or hoped to hear. She provides realistic and reasonable advise and outcomes. She has been a proponent of enabling me to have a better life for me and my children. She is really fair to both my ex and I, and always has the children's best interest in mind. Despite my ex falsely accusing and insulting her, she was very calm and indifferent to his comments. Carla does her best to work with opposition attorney to reduce the litigation process and legal fees. She also works with my financial situation and genuinely tries to keep costs down.
    Thanks Carla and all staff including Ben, Victoria, Charis, Kelly, Maria, Donna, Nate, Dolores, and Tiffany (sorry if I forgot anyone!!). You are my Guarding Angels!

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  • Competent, Thorough, Compassionate

    5.0 stars

    Posted by a client

    After losing a custody case in which my previous attorney had failed to protect my interests or my children's interests, I sought new representation. Carla Hartley was a God-send. She immediately recognized that parental alienation was a factor in my situation. She guided me through a lengthy and complicated court battle with an aggressive ex that involved multiple court visits. She ensured that my children were seen by professional counselors (all of whom immediately recognized the situation as moderate-to-severe alienation), and she ultimately championed not only getting custody back for me, but defending my custodial and financial rights when my ex continued to pursue multiple actions against me. She is knowledgeable, tenacious, and efficient. She works with clients' financial situations to ensure they receive quality representation without unnecessary costs, understanding the significant financial burden that comes with divorce and/or custody cases. And finally, she is compassionate. She understands the emotional pain involved in divorce and/or custody cases, and offers kind words and prayers along the way, making each difficult step a little easier. My recommendation to those seeking representation: make Carla Hartley your first choice. The costs (emotional, financial, and psychological) are too high to make a mistake when it comes to selecting your attorney. Had I hired Carla Hartley first, I'm certain that it could have saved me years of heartache and may have kept my children from years upon years of therapy.

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  • All Around Awesome

    5.0 stars

    Posted by martha

    My kids and I are very thankful to have Carla's team guide us and speak for us. I retained her firm four years ago. I was given all the options and she told me she would support my decision, but give me her advise on which direction to go to get what I was asking for. I finally decided to do it and she handled it like a pro while making me relax. What a talent! She got everything I was asking for! She also knew my finances were tight as a single mom and she would explain the cost of each option and let me chose. I feel I was well informed of everything that was taking place. I highly recommend Carla and her team.

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  • Excellent Choice

    5.0 stars

    Posted by Greg

    Carla was my first experience with a lawyer of any kind and when my marriage was ending, I like so many others needed help with all the questions and concerns that surround this difficult process .
    Carla and her office were truly amazing! She provides the perfect balance of compassion and toughness. She is extremely knowledgeable in all aspects of the law and fought very hard to get me a fair judgement.
    I especially appreciated her honesty when it came to expectations. She would always give me the pro's and con's as well as financial ramifications of what she felt was worth fighting for or not which allowed me to make my own decisions based on her expert advice and past legal experiences.
    Carla is honest, fair, compassionate, knowledgeable and as tough as they come. I would highly recommend her services.

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