Denise Arlene Furubotten

We don't like it when a client is unhappy with our services and we do everything in our power to make our clients happy. Unfortunately there are times when we can no longer continue to represent certain clients. Attorneys cannot comment about the specifics of a particular client even when a client chooses to post false information about the attorney. I therefore cannot comment on the specific issues with this particular client. What I can say is that we have a long standing policy of using written retainer agreements with every client we represent. These written agreements set forth the obligations of both the attorney and the client. The agreements set forth all details of our billing, representation and termination of our representation. We bill all of our clients monthly and provide invoices to all clients. This is something that is part of our written agreement with all clients. We don't threaten to quit on clients who want detailed invoices. They are entitled to detailed invoices because we have included that right as part of our written agreement with all clients. Concerning money held in trust for any of our clients, we handle all funds pursuant to our written agreements with our clients. In my 20 years of practice I have never been "ordered" by a court to release funds to a client. Clients don't need orders because we follow our written agreements and disperse any funds according to the written agreement with the client. It is often the unfortunate circumstance that some clients do not want to follow the written agreements we have with them. In a situation where the decision is made to stop representing a particular client, the client is always given warning about the particular issues causing problems with continued representation and always offered a chance to resolve those issues directly with our firm. When the issues cannot be resolved and we can no longer act in the best interest of the client, we are ethically required to withdraw from further representation. We do not take those decisions lightly and we do our best to avoid such decisions. In the circumstance where we must withdraw from representation it is not uncommon for the disgruntled client to make demands to our firm that is contrary to our written agreement with the client. Even in that circumstance it is our policy to remind the client of the terms of our written agreement. Attorneys are governed by the State Bar of California and the Business and Professions Code. A disgruntled client may choose to make false claims against me or my firm but my spotless record with the State Bar after 20 years of service to the public speaks for itself and I will let those clients who have given positive reviews of my dedicated and skilled service speak for me.