Geoffrey Alan Weg

This firm was referred to us by, and was sent our existing estate file, by our retiring estate planning lawyer. First they contacted us by letter, offering a discounted consultation. Great, but they sent us not one but two letters, both getting my name wrong. One of the letters got my spouse's name... wrong, too. Seriously concerning this is the firm we're supposed to trust to handle our Trust? After we're dead, it's too late to fix mistakes. Trying to phone them just to retrieve the file our retiring lawyer had sent them proved to be an ordeal. The answering service takes no messages and requires you to leave a voicemail or email a general email box, so you never know who you're dealing with. I left a voicemail and also sent an email as instructed. Someone named "Laura" phoned me back pretty promptly but defensively said it wasn't her that had sent the mistake-filled letters. Then after starting to tell me she'd send our files, mid-sentence, she disconnected the call, which seemed intentional since she didn't call me back. It was impossible to call her back since there's no Laura in the firm phone directory. Now I don't know if I'm ever going to see my original documents or not.