Kimberly J. Cooper

Verizon called me for four years about someone else's unpaid bill. Although I kept telling Verizon they had the wrong number, both by phone and using Verizon's own online contact system, the calls kept coming. Verizon insisted they did not make calls like that and that the calls were not originating ...from them. When the calls increased (numerous calls in one day), I turned to Kim. She explained the federal statutes that cover this and I called Verizon again, mentioning key words. I was transferred to someone who found my number was incorrectly listed as an alternate contact number and the calls stopped! However, that was the last piece of the puzzle we needed and Kim went after Verizon and negotiated a very nice settlement. THANK YOU, KIM! No more calls AND a nice payoff.