Jonathan V O'Steen

The Osteen office completely failed us and destroyed our chance at justice. Especially Matt Macleod . We brought them a medical malpractice case that involved a clear never event — the kind of case that should have been strong and winnable. Instead, they dragged their feet for 18 months just to get m...edical records, all while knowing there was only a two-year statute of limitations. The reason for the delay? They repeatedly put the wrong date on the record requests. Even after wasting 18 months, they still never obtained the full records we needed. I eventually had to get crucial records myself, which proved we were right all along. They failed to do the most basic work. To make matters worse, they brought in the wrong type of experts to review the case, and those experts agreed with the hospital’s altered records instead of challenging them. Since then, I’ve found additional records that the attorneys never even tried to obtain — records that clearly show the hospital was not right, and that our case was absolutely valid. Throughout the process, they gaslit me, ignored important questions, and refused to give straight answers. They even acknowledged certain problems I pointed out in the records but still wouldn’t take action against the hospital for them. In the end, they told us the case wasn’t viable — not because the facts weren’t there, but because they failed to do their job. Now my husband is terminal, and there is nothing we can do legally, because this firm intentionally stalled until the statute of limitations expired. Their negligence and lack of accountability have compounded our devastation and permanently hindered our ability to pursue justice. If you are considering this office, please think very carefully. They strung us along, mishandled vital records, ignored evidence, and ultimately ensured we could never have our day in court. In my opinion they gained more by dropping the case and working with the hospitals then they did working in our best interest and I have every intention and I'm currently working with the state bar in light of this and with these records I will be going to file criminal charges if that is possible

I worked with attorney Jon O’Steen on a recent case. He was always on top of things and would respond to me in a timely manner. He got a great result in my case and I was extremely pleased with the outcome. More than the result, I felt like he truly cared and took time to address my concerns and expl...ain the process in a way I understood. Knowing I had Jon in my corner fighting for me gave me great peace of mind and I would highly recommend him to anyone looking for a top notch attorney. Thanks again Jon, you were fantastic!!

A member of our family was in a terrible automobile accident. After it became apparent that we would need legal help, we began consulting with attorneys. We chose to work with Jon O’Steen because he seemed to be the most knowledgeable about the specific complexities of our situation. As the case prog...ressed, we were impressed with the way in which he handled our claim. Mr. O’Steen updated us every time there was new information and was patient with our endless barrage of questions. What I appreciated the most was that Mr. O’Steen made himself personally available to us within 24-48 hours of contact. In my experience, legal assistants are generally smart, capable professionals, however, sometimes a client needs to speak directly with their attorney. We were able to do that with Mr. O’Steen. In our search for legal help, we learned that this is not common. Mr. O’Steen was detail-oriented, strategic, communicative, experienced, well-respected by his peers (an asset to his clients), professional, honest (yes, honest) and I believe that he sincerely cares for the best interest and welfare of his clients. Based on what we understand of the industry, he is a rare find. I highly recommend working with Mr. O’Steen if you should ever need an attorney. You will not be disappointed.

I found him unprofessional in how he responded to me and it took extended time to get a response and many times you had to ask questions over and over to get an answer. He has technical knowledge but his communication, diligence and stsying on point for the client is very lacking. I had to stay on de...adlines and manage my case. He told me information that I found untrue because it seemed he was staying informed with what was going on. What makes it worse us when I brought up my initial concern that turned into dissatisfaction and ultimately ending him representing me, he really didn't care. He seemed entitled and too busy. His responses usually ignored my unhappiness completely. I would not reccomend him unfortunately.