Kristina L. Combs

Kristina Combs

Your case has been closed since December 2021 and you were happy with the results in December. You thanked me for my hard work and helping you keep custody of your child. I understand that you were unhappy with your payment plan, but I could only assist you so much with your billing. I placed you on a $50 per month payment plan as a courtesy. You missed payments. I placed you back on the payment plan even after you missed payments and told you to just let me know when you would be late on a payment so I could put a note on your account to prevent it from going to an outside collections agency. I told you from the start of the payment plan that if your account went to an outside collections agency that I wouldn’t be able to assist you with your billing. You stopped making payments again and didn’t give me any notice that you would be late. When I spoke with you about your payment you said you would make a payment in a few days. I waited almost a month after that conversation before your account went to outside collections.