Kassi J Horner

I hired Kassi Horner to handle a custody issue. I went in and asked her if she would be an aggressive attorney which is what I wanted and needed. She said yes I felt confident that she would get the job done. I signed all paper work and paid the retainer well in the paper work was apparently a non-...refundable retainer agreement. ( I did not know this). It would take 5-6 calls to finally get her on the phone to find out what was going on. Every time I talked to her she would say she was just waiting on the other attorney. That was the response I got every time I finally got her on the phone. Another issue came up where I needed an attorney asap and against my better judgement I called Mrs. Horner and the only reason I did that is because she had over $1800 of my original retainer. I spoke to her told her the issue and she said she could help but I would have to put down another $3000 retainer…I asked why because she had the rest of the original retainer. She said it was a new case and I couldn’t use it. I was told that the original retainer could only be used on the one case. I tried to call Mrs Horner 4 times to let her know of a meeting with my daughter’s dad ( the first custody case which the retainer was paid on)and his attorney she never responded so I ended up meeting with them by myself and settling everything. When asked if I could get the retainer back she said no. So now they are holding over $1800 of a $3000 retainer (goes to show how much work was not done in a year). Stay away!!!