Susan Philpott-Preketes

Susan Philpott-Preketes

Thank you for sharing your feedback. We regret that your experience did not meet your expectations and appreciate the opportunity to address your concerns, although we would prefer the opportunity to do it in person instead of behind an anonymous review. Firstly, we take allegations of unprofessionalism and poor service very seriously. It is important to clarify that our firm is dedicated to providing thorough and reliable legal representation to every single client. We consistently worked diligently on every case we take on, and make every effort to keep you informed throughout the process. We strive to ensure that all client communications and documentation are accurate and timely. Every single document drafted in our office is sent to the client for review and approval prior to moving it forward for accuracy purposes. You were likely sent copies we received from the opposition that had typos, etc. as you would have certainly reviewed and caught any mistakes before finalization. If there were specific instances where you felt that communication or service was lacking, we would appreciate more details so that we can address these concerns directly and make necessary improvements. We are committed to ensuring that every client receives the highest level of service and that any issues are promptly resolved. We regret that you are disappointed and would welcome the opportunity to discuss this matter further. Please contact us directly at (810) 234-1300 so we can better understand your concerns and work towards a resolution.