Susan L. Winters

My experience with this attorney was negative, the staff is rude and they lack communication skills, once on the phone with Susan L Winters herself, I came to the realization that she doesn't set the bar high when it comes to manners, empathy, listening, communication and resolution. A well educated... individual has manners, Susan L Winters demonstrates the opposite, in any field a cordial conversation is encouraged to reach resolution but this attorney lacks work ethics.

When sent information for debt. Called the very next day spoke with woman who was very helpful i Paid in full. After 3 weeks of bank hold called office i spoke with Eileen and also Michelle who both were very rude. The office sent wrong paperwork to court and was unwilling to fax the right one so tha...t i could get the hold of 3 weeks off my bank account. I corrected my error but they Did Not.

As a debt collection agency this group needs to do better keeping debtors informed of the current balance owed. No paperwork is sent out - except for the court summons. When discussin on the phone they were condenscending and cold. Of course making payments on time is my responsibility, but working t...o help resolve the issue can be better handled.