I hired Mark to represent me related to an unfortunate event which led to a serious injury requiring surgery and multiple months of rehab. From the first meeting throughout a year long process, Mark was very pragmatic, informative and empathetic without being overly optimistic or promising things he couldn't guarantee. I appreciated his knowledge of Ohio personal injury law, his experience having dealt with many types of insurance companies, his thorough understanding of the process and the psyche/POV of other lawyers, insurance companies and juries. It's this deep level of experience and expertise that allows him to successfully navigate each unique case. He's able to anticipate possible issues and fully prepares his client for each step along the process. I appreciated that he always gave me options and explained the implications of the choices. I appreciated that he kept me informed as regularly as needed, reaching out on an interim and proactive basis to see how my recovery was going. I respected that he wanted to meet me in person at the start of the case, would come to my home when I couldn't travel and was responsive communicating via phone, email or text - whatever the situation called for. Mark is highly reliable, a man of his word, very detailed oriented, an excellent negotiator, and very human. I would highly recommend him for any future personal injury case - should you become an unfortunate event as I did.