We worked with Ms. Kurt who owns the firm. Our experience left much to be desired.
First, the communication standards practiced by the firm are abhorrent. In almost every case, we had to reach out to her to get an update on something that she had promised for us. If we were told we would be contacted by the end of the week, we were responsible for calling the firm to get that update. If we sent an email, we typically had to wait a day or two to get a response.
Second, we were given pretty poor legal advise. Our final documents were typed up incorrectly. When concerns over the inconsistencies were noted and forwarded to Ms. Kurt through email, she insisted on speaking directly with me in her office rather than put anything in writing. She assured me that the incorrect recording of the information would not be a problem in the future and that all parties would adhere to the verbal agreement discussed in court. If a problem arose in the future, it would be taken care of by the other party's lawyer (insinuating she had documentation to this extent) and it would all work itself out then. She then urged us to sign the documents because they were already late and she feared we would be held in contempt.
We knew better -- that if something is not in writing then it is not verifiable, however we put our trust in Ms. Kurt as the expert in this field and signed our documents. 6 months later, we had issues and reached out to her again, requesting immediate action on fixing the documents. This was her bad advice that left us in a high stress situation; we needed her to fix it right away.
Her response was to have us meet with the newest member of her firm that had just graduated from law school. This was to "expedite" things for us -- in reality it felt like a complete shun. This new lawyer said she would work on finding some sort of evidence that would support Ms. Kurt's verbal placation from 6 months ago that this document could be fixed at no cost to us, without having to go back to court.
We waited until the end of the week, giving this new lawyer 5 days to call us back. When we had received no word by mid day Friday, we called the office ourselves (see point 1 about responsiveness). We were told that things weren't as they appeared, the other party's lawyer would admit no fault, and we were probably going to have to go back to court unless Ms. Kurt could find something in her emails that would support her previous statement. (You would think this would have been available for use when this firm contacted the other party's firm.)
When we called Ms. Kurt back to ask about when we would expect this (from a customer service standpoint, if you want to re-retain a client that actually paid his bill you would THINK it would be a top priority to clear this up). Unfortunately, Ms. Kurt took offense to the insinuation that she gave us bad legal advice (that if it's not in writing but verbally agreed to it is still valid in court -- obviously not). She told us she would like to step away from the case and hung up on me.
Ms. Kurt's firm is well priced, whch is probably why she is able to get clients. Whether she is able to KEEP them is another story. Just like with anything else, remember that you always get what you pay for. Yes, Ms. Kurt's firm is inexpensive, but in a matter as important and delicate as child custody -- it's worth it to pay a bit more for someone who has a better understanding of what she is doing. You will save much time, energy, stress, and emotion by hiring someone that can more appropriately handle cases of this nature.
Response from Pamela Kurt June 12, 2014
"We're sorry you had a bad experience with our firm. This matter does not sound familiar, and we strive for the utmost client satisfaction in every case. Please contact me directly to discuss your specific concerns."