Vera Bergermann

Vera currently represents me in an ongoing divorce and custody case here in Lee County. Although the case itself has been prolonged by the court for about a yr and a half now, vera and her team have always been timely and efficient! It's so incredibly reassuring to be represented by a lawyer who know...s what they're doing. I know that may sound a bit extreme, but I have retained others whom have not been as knowledgeable of our local court system.. let alone practicing law! Vera is calm, collective, and organized in the court room. She speaks with dignity and reflects nothing less than an intelligent and sophisticated woman. Vera also in particular, has quite the eye for detail. And, has an open perception of different paths/direction in targeting your ultimate goal or solution. Kim, Desiree, and Chris (all active members with various tasks in the firm) have always been warm, welcoming, and kind. Each of them have in some way went above and beyond any expectation, and were ginuinely helpful. Its so nice to not only feel, but know what a valued client you are.

I chose to utilize Ms.Bergermann's law firm for my child custody and child support case. My review is not to be spiteful but to inform the next potential client to strongly reconsider hiring a different attorney. Ms. Bergermann's law firm lacks professionalism on so many levels. It is not easy dealin...g with any situation that is affecting some ones personal life as it is, and to have an attorney that does not value you as a customer makes it even worse. Every time I had a question or I needed more information, I would always get "Vera will call you back" or one of her employees being extremely rude, and act as if my call was a burden and become frustrated with having to communicate information with me. On several occasions I was hung up on. They made such comments as "you are calling too much". Unfortunately because I do live on the other coast telephone communication was the only method for me to truly understand step by step what was going on with my case. I was always left in the dark. I would not receive calls back, they chose to email their responses. Vera also took extremely long on booking my court hearing. I paid for those services back in December it was not until late March the following year that I finally received my final court hearing. Not only that, but 2 day prior to my court hearing, I received a call from one for her employees almost threatening me, that If i do not pay 2 hours of her to represent me upfront which was $600, Ms.Bergermann was going to withdraw from my case and will not appear in court. Let me emphasize that this was 2 days prior to my hearing, they had from December to March to inform me of these charges. I was also informed that any money not used was going to be refunded. She represented me for less than one hour and still kept what was remaining. Ms. Bergermann was not prepared for my case. Did very little talking, and I felt as if she could have tried a little harder to fight for me as her client. The final judgment did not go in my favor and it was truly not necessary to even have Vera Bergermann there. She did not say anything that would persuade a judge to rule in my favor. This law firm and employees have poor customer service. It is unprofessional and unresponsive. I attempted many times to look past the way I was being treated by the staff in fear that this attorney would withdraw at any moment. I too work in this industry and I could understand that on busy days sometimes people do not have the time to do the little things like apologize, say please and thank you and sometimes things get lost in translation so I tried to give them the benefit of doubt. But her staff has serious attitudes that need to be addressed, especially in a situation where the business is representing you. Overall I would not recommend Vera Bergermann's, the overall experience has been awful. To Ms. Vera Bergermann's with all do respect, your administrative staff (Kim, Chris, Desiree) definitely need a refresher course on the importance of customer service. Great attitudes keep companies thriving, and if they are going to be representing your law firm then doing it with a polite and positive attitude should be part of the job description. Thank you for your efforts.