Shanell M Schuyler

I filed a formal complaint with The Florida Bar regarding serious attorney misconduct arising from my civil litigation case. From my first interaction with ACAP Director Shanell Schuyler, I was treated dismissively. During our initial phone call, she hung up the call, told me I was not permitted to c...all, and directed that all future communication be made in writing. When I later submitted a written complaint about her handling of the matter, she reopened files that had previously been delayed for months. My grievance involved documented procedural misconduct, including an “emergency” motion that admitted it was not an emergency, service instructions inserted into a withdrawal order without lawful e-service registration, and the absence of any Clerk-maintained audit trail confirming service. The Clerk’s Court Operations Manager and the Inspector General both confirmed in writing that no system logs or service records exist for the relevant period. Despite these written findings, the Bar closed my complaint by recharacterizing it as a “personal injury” matter rather than addressing the documented procedural failures I reported. After I submitted a Standing Board Policy review request with new findings, I received notice that any further correspondence from me regarding the matter would be placed in the file without response. This was stated even though new documentary evidence had emerged from the Clerk’s Office confirming the absence of service records. In my experience, the intake process did not reflect neutrality or meaningful review of documented evidence. Instead of addressing the substance of the complaint, the matter was reframed and closed while new written findings were disregarded. I cannot recommend this intake handling process to individuals seeking thorough oversight of attorney conduct involving procedural irregularities confirmed by official records.