Sarah M. Tipton-Downie

Incompetent, unprofessional, and clearly more interested in responding to one-star reviews than in communicating with their clients. I reached out to Attorney Tipton-Downie at the beginning of June for assistance with my disability case (which was already sitting at over 600+ days due to mishandling ...by the SSA) and appeal. This attorney had come to me highly recommended by a member of my family who had done business with her before. Over a month after submitting my case to the practice for review, I still had received no word whatsoever. My family and I tried numerous times to contact Attorney Tipton-Downie, but were always met with some excuse (she's on lunch, out of the office, on vacation, out with COVID) and told that they weren't even sure if she had reviewed my case yet. After nearly three months with no contact from this attorney, I finally reached out to another law practice who was EXTREMELY courteous and professional; not only did they contact me immediately when I reached out for assistance, they were able to personally review my case with me and readily accepted. About two weeks after getting the assistance of a professional practice, I actually received a letter from Attorney Tipton-Downie in the mail stating that, "We were unable to open the disc with your records from social security. Please obtain another copy if you'd like us to review your case." After nearly THREE MONTHS of no contact, I receive a 4-sentence letter telling me something that should have been communicated LONG before and would have only taken a simple phone call from someone at the practice. Because they were incapable of accessing a simple disc, I was met with silence; the disc was later tested and found to work perfectly fine. I genuinely can not comprehend the sheer level of incompetence and lack of compassion demonstrated by Attorney Tipton-Downie. Thank you for letting me down when I was at my most vulnerable and needed a helping hand. Not only have you lost my respect, but also the business of one of your own clients who formerly sang your praises. I do hope you reflect on your attitude towards your clients; we are all disappointed in you. I wish you the best of luck in your future endeavors because it is apparent that you will need it.

Critical: Professionalism, Quality, Responsiveness, Value Today is July 8, 2020, this law firm was recommend to me by word of mouth. I had back surgery on June 3, 2020 and was not able to drive from Savannah, Ga to Vidalia, Ga unless I had a driver. I contact the office and spoke with Pamela con...cerning obtaining help with applying for disability. After a phone conversation and emailing the start up documents needed in order for the law office to assist myself with my claim. Less than a week after my surgery, I was able to get a ride from Savannah to Vidalia, Ga to drop off all needed paperwork so hopefully obtaining help with my case. Each week I called to check and see rather they needed anything else from myself to get my case rolling. Still nothing... no calls no emails no nothing Next day still nothing. Today I called to find out Pamela no longer works with this law firm. Each week I called and ask for Pamela and all I got was someone will return your call the next day. Today I went to the office to pick up all my paperwork and my disc of my records so I can seek help from another law firm. Today, I had to sit over 2 hours waiting on my paperwork only to be told the lawyer was on video calling. Professionally was horrible, no response concerning my case nor any type of communication what so ever in a month's time frame. This law firm was a Big Waste of my time for myself in the month time frame they had all my paperwork needed to start my case.