Michele Antoinette Butts

I cannot thank Attorney Michele Butts enough for her assistance in resolving an incredibly frustrating situation with my dealership. After more than eight months of going back and forth with the dealership over my vehicle's steering gear, including unnecessary repairs and issues that should have b...een addressed while my vehicle was still under warranty, I felt like I was getting nowhere. Thankfully, I was able to retain Ms. Butts through my MetLife Legal Plan. She helped me draft and send a formal demand letter and communicated directly with upper-level dealership executives to ensure my concerns were finally taken seriously. Her involvement ultimately resulted in the dealership addressing my vehicle's issues without me having to spend any additional money out of pocket. It's now been over two months, and my vehicle has been running great! While there were a few instances where communication could have been more consistent, I recognize that attorneys manage multiple clients and competing priorities. What matters most to me is that Ms. Butts followed through and helped me achieve a resolution after months of feeling frustrated, dismissed, and alone in dealing with this situation. I am incredibly grateful for her professionalism, advocacy, and determination to get results. I would absolutely seek her legal assistance again in the future and would recommend her to anyone needing an attorney who knows how to advocate for her clients. Thank you again, Ms. Butts! Your assistance made a tremendous difference, and I am forever grateful!

Michele Butts was hired under our Legal plan. Hard to get on the phone, only has AI phone receptionist and never answers. Responses always were about a week to come back, not engaged fully to help us reach a resolution with our issue. From the get go it appeared she was not going to provide full e...ffort to help us resolve our issue that she was hired to do. And then when we got one rejection on the initial negotiation she decides to quit and say she will need a private pay separate arrangement for her to continue. Why would we pay more when she hadn't provided any results so far? Total waste of time to hire her. Do not recommend, stay clear.