Michele Antoinette Butts

I cannot thank Attorney Michele Butts enough for her assistance in resolving an incredibly frustrating situation with my dealership. After more than eight months of going back and forth with the dealership over my vehicle's steering gear, including unnecessary repairs and issues that should have b...een addressed while my vehicle was still under warranty, I felt like I was getting nowhere. Thankfully, I was able to retain Ms. Butts through my MetLife Legal Plan. She helped me draft and send a formal demand letter and communicated directly with upper-level dealership executives to ensure my concerns were finally taken seriously. Her involvement ultimately resulted in the dealership addressing my vehicle's issues without me having to spend any additional money out of pocket. It's now been over two months, and my vehicle has been running great! While there were a few instances where communication could have been more consistent, I recognize that attorneys manage multiple clients and competing priorities. What matters most to me is that Ms. Butts followed through and helped me achieve a resolution after months of feeling frustrated, dismissed, and alone in dealing with this situation. I am incredibly grateful for her professionalism, advocacy, and determination to get results. I would absolutely seek her legal assistance again in the future and would recommend her to anyone needing an attorney who knows how to advocate for her clients. Thank you again, Ms. Butts! Your assistance made a tremendous difference, and I am forever grateful!