Shawntae Renee Crews

I retained this law firm over a year ago and paid them $5,500 to represent me. Since accepting my payment, they have failed to perform the services they were hired to provide and have made no meaningful progress on my matter. Over the past year I have made more than 20 phone calls to their office ...requesting updates. Each time I was promised a return call, yet no one ever followed through. I have also sent multiple emails requesting information about my case and formally demanding either action or a refund. These communications have largely gone unanswered. Collecting a substantial retainer and then failing to perform services, failing to communicate with a client, and ignoring repeated requests for updates is completely unacceptable and raises serious concerns about professional responsibility. Because of the firm’s failure to provide services or return my funds, I will be filing formal complaints with the North Carolina State Bar and the North Carolina Attorney General’s Office. I will also be pursuing all available options to recover the $5,500 that was paid for services that were never performed. Anyone considering hiring this firm should proceed with extreme caution and carefully review the negative feedback from other clients, as many appear to report similar issues with communication and lack of progress.