Charles N. Griffin III

Charles Griffin

Hello and good morning! We hope you and your family had a happy holiday season. Thank you for posting your comment and giving us an opportunity to explain how we work with new prospective clients. We are very, very fortunate to have many repeat clients and many new clients who come to us from personal referrals and recommendations based on our reputation for excellent legal services at fair prices with great customer service. We try to stay laser-focused on what we do well and we work hard to take care of our clients. As a result, however, we cannot take on everything. We have to assess our current workload and make sure we can still give our current clients the top-notch service they expect and that we strive to deliver. So, when a new prospective client contacts us, someone in our firm will personally respond usually within a day by phone or email. We will have several back-and-forth communications to try and figure out what it is the prospective client might need. Sometimes this is straightforward, and sometimes it is tricky. Sometimes the situation might appear to be one thing, but after we dig a bit more, it turns out the situation is something else. Overall, we are trying to help the client figure out whether we are the right fit since we do not want to waste the client's time or money if it is not something in our wheelhouse. Even if it is the type of matter we generally handle, based on our current workload we might not be able to take it on. If we are able to take on the matter, then we often (but not always) have a free face-to-face consultation as the next step and proceed from there. On the other hand, if we are not able to take on the matter, then we often refer the prospective client to another attorney who might be able to help. We believe that trying to work through these issues beforehand is fair and reasonable to everyone involved. Thank you again for taking the time to reach out to us. We are sorry that we were not able to take on your matter but the most important thing is that you found an attorney who could, and for that we are very glad. We wish you and your family all the best and hope you have a happy new year!