Robert Matthew Sinesi Esq.

I have never had such an awful customer service experience, and I've had to call internet providers. I had an accident in May of '25 I contacted the law firm with regards to my tickets, provided all the information, and thought I was set. I was already in the middle of moving to a new state. I pro...vided my new address to the firm as soon as I had the mailbox and key, and had set up mail forwarding. I followed up approximately a few months later as I hadn't recieved any court bills, plea agreement, anything, and nothing from the firm. When I followed up they sounded very dismissive that I'm calling months later to see if I missed anything. At this time I reiterated I had moved out of state, and provided my address. I once again followed up a few more months later. The court still had not said or done anything, and I once again reiterated I had moved out of state, and provided my new address. I finally called again in April of '26 now. I happened to catch him on just as the plea agreement came through, he wanted to know if I would accept the courts offer, to which I said yes. And reconfirmed my address. I asked how long this turn around typically takes, a day, week, month, six. He told me theres no way to estimate, could be a week, could be 6 months. The court would mail it to him, and he would mail it to me. I once again reminded him I moved and reconfirmed my address. I followed up in May and spoke with the office. I asked if I had anything back from the courts, to which I was told no, and to just wait for it to be mailed to me. I said okay, and once again confirmed my address. I got an email letting me know I missed my final notice of payment due yesterday, June 2nd, and that I needed to pay by July or the court would put a civil judgement against me. I thankfully could pay my bill online, which I did. I reconfirmed I didn't have anything in the mail, I didn't. I called the law firm again, and asked how this could have happened? I have called twice since the email said they've mailed it to me, but when I spoke with them, they told me they hadn't received anything. I was told it was sent to the wrong address. An address I haven't used in almost 5 years. I have lived in 2 other addresses in New York before moving to a third change of address out of state. When I pressed for an explanation as to how this could have happened, I was told it was my fault for not updating my mailing address, I did. Then it was my fault for not going to the DMV, I did, then I was told that's what the courts have on file and they did it wrong, to which I asked, I thought you told me the courts would mail it to you, and you would mail it to me? To which I finally got "I guess someone made a mistake." I can not imagine being so dismissive and distracted of your clients that you can't give them a time estimate on when to expect a bill, a plea agreement, any information. I just have to call and hope for the best. During the course of our last call, the firm finally pulled up all the information and I found out that when he had "just gotten a plea agreement back" the firm had actually had it for several days. I think choosing to represent myself would have been a far less stressful endeavor and I would have had significant more clarity in what was going on with the courts. I would only recommend this firm to an enemy. I was so unconfident in what I was provided, I felt the need to call the courts directly and make sure I had everything, and that it was all paid.