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Susan L. Jeffries

Susan Jeffries’s Client Reviews

     4.0 stars 7 total

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  • 5.0 stars

    Posted by Arthur

    Extremely efficient lawyer

    Susan Jeffries was recommended to me by a friend who is also an attorney. He said she taught classes on divorce law. She actually new the law much better than my wife's attorney, and corrected his paperwork several times. She used assistants when she could to keep the cost down, and I thought she was very reasonable. We enter marriage with the greatest hopes, and are sad and frustrated when it comes to divorce. Moving past a divorce is important, and sometimes we later realize we are actually in a better situation after the divorce.

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  • 5.0 stars

    Posted by a Divorce client

    Professional review

    I am a professional psychologist who has had the opportunity to work with Susan Jeffries and her associates. My patients have felt very supported by her and her associates, and would recommend her highly to others. My clients have felt well supported in separation, divorce and child custody cases,

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  • 1.0 star

    Posted by a Child Custody client

    Over Bills You... Handed me off to an inexperienced attorney

    This firm is very cagey in their billing practices. I was billed for various "consultations" between Susan and the attorney she handed me off to. Many charges for all kinds of "administrative" costs too. Just running up the tab. She also talks on & on when you meet her, even when you are supposed to be working with the "junior" attorney. Again all that time gets billed.

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    Susan L. Jeffries’s response: “This client is unhappy with her bills but does not seem to have raised any of these issues with the firm in order to have the billing issues reviewed or allow for an adjustment. 1. We do not have any inexperienced attorneys at our firm. Clients are advised in advance that their case will be handled by an associate attorney in order to reduce the cost of their case. SLJ 's time is best used on the financial matters, while associates billing at a much lower rate can easily handle children's custody and visitation matters. If this client had advised that she was unhappy, we could easily have made other arrangements. 2. We do not charge when two attorneys discuss a case, unless the conversation is necessary and helpful to move the case along. Again, if this client had brought these charges to SLJ attention, there would have been an adjustment. 3. There is only one charge per month for "administrative fees" because we do not bill separately for mileage, parking, postage, faxing or copying documents. Large firms charge separately for all of these expenses. We have done two studies, 10 years apart, and these costs are consistently over 6% of the related professional fees. This is explained in advance to every client. If this client had raised this issue, it could have been explained again and an adjustment made. 4. SLJ tries to meet with clients occasionally to make sure their case is being handled properly. Clients usually are pleased when SLJ has time to meet with them. If the client was concerned about the billing for this time, she should have raised the issue when she received the bill. 5. At Law Offices of SLJ we try very hard to please our clients and keep the billings to a minimum. However, clients must let us know when they are not satisfied because that is the only way we can make adjustments and keep their case on track to a satisfactory completion.”
  • 5.0 stars

    Posted by a Divorce client

    denise fowler, client

    handled my case fast and thorough

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  • 5.0 stars

    Posted by a Family client

    Expert legal help with compassion.

    I have had occassion to use this law office during two different but equally difficult cases. Both times, they put my family first, listened to and addressed my concerns, and offered excellent and highly effective legal representation. It was a long and difficult process, with many ups and downs, but I would have no hesitation about using this firm again in a heartbeat if the need arose. Of all the attorneys I have been involved with in all of these isues, this firm is by far the best, and also the most sincere. Make no mistake - these cases are almost always difficult, emotionally draining and financially expensive - but I recieved more help and compassion from this firm than from all others combined. I recommend them highly.

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  • 5.0 stars

    Posted by a Family client

    Competent, Persistent, and Compassionate Representation

    As my advocate, Susan L. Jeffries was dedicated, caring and compassionate; yet focused and tenacious in her representation. Her meticulous attention to detail, and knowledge of the legal system, was quite encouraging. I am enthusiastic about her work and reassured by knowing that should the need arise I am in the best of hands.

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  • 1.0 star

    Posted by a Family client

    Will run you into bankruptcy

    Charged a hefty retainer and escalated the situation with the ex. When I tried to discuss the turn of events, Susan turned rude and hostile. I immediately switched attorneys and she refused to refund the balance on the retainer and sent an invoice with bogus charges to use up the retainer.
    Susan is the 'rain maker'. She will bring you in, discuss the case with you and then hand it off to a junior attorney. Typical for most law firms.

    She gets 1 star because I cannot go any lower!

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    Susan L. Jeffries’s response: “We try very hard to resolve our clients concerns. The firm has not been able to identify this client.”