I made an appointment for a phone consultation 9 months ago, re: a question about landlord-tenant communication for a rental property. When we spoke, Mr. Bean was very knowledgeable, clear, and helpful, and provided the advice we needed. I fully expected to be billed for Mr. Bean's time by the minute. However, we were pleasantly surprised to be told there would be no charge since it was short/not complex---a rare experience. His advice helped us achieve the results we needed.