Michael Alan Jacobson

I was referred to Mike for a problem with the NEXUS permits which my son, my wife and myself had been issued in 2002, but were denied renewal in 2007. I was presented with 2 options of a flat fee of $10,000 for "getting our NEXUS permits back" (but not guaranteed), OR an hourly-rate charge. Because... I was led to believe that an "hourly-rate charge" approach could result in a final billing which could exceed the $10,000 flat rate, I chose the latter. A contact at the very high level of Homeland Security resulted in the return of our NEXUS passes - within a relatively short time. Although there was more work done than just a phone call, I believe that the fee paid was somewhat excessive. However, the end result was achieved. Crossing the border without a NEXUS pass for each of us would be very time-consuming and agonizing - to supervise the five businesses which we operate in Washington State. Every time I cross the border (when there is a long line-up - 2 to 3 hours waiting in line), I thank Mike for his effort in "getting" my NEXUS pass back. I also "chalk one up" for a "return on my investment" of the $10,000. fee!