George L Derr

George Derr

It is difficult, if not impossible to respond to such a complaint. Nevertheless, most good attorneys see many people. Occasionally, a client will come to see you on a matter for an initial consultation. Then several weeks or even several months later, they come back into your office and expect the attorney to remember every jot and tittle of their case, which is a practical impossibility. Any good lawyer will try to explain a clients position to them by discussing case law and prior experience. One aspect of doing trial work is you often have to tell clients bad news, they do not like hearing. From speaking with colleagues over the many years, it is not uncommon for clients to get angry with lawyer for not telling them what they want to hear. I do not get a lot of complaints, so I regret any sincere complaint from a bona fide client. One of the BIG shortcomings of AVVO is that, in order to respond fully to such a complaint, one would have to know who the client was, and maybe what the matter involved. Even then, to respond fully, an attorney would risk violating the attorney client privilege and client confidence and secrets disclosed. Occasionally, you get a client who you have to deliver bad news to. When they find out they have to pay for bad news, they get angry with the lawyer and try to get even by vilifying them using boards like AVVO, where the complainant always has the upper hand. The best means of selecting an attorney is not through bulletin boards like AVVO, but through the experience of others. Get referrals. Ask around. I am very much aware that most of my clients are thrilled with me and appreciate my efforts. The overwhelming majority of my business comes through word of mouth referrals from past clients. George