Grace Y Lee

This review is solely based of off the experience with follow up and initial conversation with intake to pursue a consultation with an attorney at this firm. After speaking with Kyle the office coordinator so called “Office Manager” KYLE last week about scheduling a consultation with one of the ...attorneys on a time sensitive issue I was told I would be contacted via email later that day with some dates and times available. With no response still as of today and several attempts to call in to try and schedule with no return calls back I can see why prior reviews with the same experience are apparent. More so I continued to try to make a consultation appointment yet again this morning and spoke with the receptionist who let me know KYLE was the only one who could schedule the consultation and he was unavailable. It wasn’t until informed the receptionist of my frustration and experience with no follow up from KYLE and I wanted to speak with his higher up that he was instantly available. He reassured me he had emailed me yesterday from our first initial conversation a week a go and deemed himself that should have sufficed in lieu of not returning any calls prior that week with my time sensitive issue. After I let him know of his poorly conducted attempt to contact me back he then let me know non of the attorney’s were available or could take my case. His exact words were “no one is available until after the new year”. I understand completely that the firm has many cases as they came highly recommended but as a smaller firm it should not take over a week to get a response from a schedule coordinator to let a possible future client that all the attorney’s are unavailable until after New Years. Really?? After calling KYLE on his lack there of his demeanor completely changed and I asked to be re routed to the front desk. Instead of being professional he asked why and why did I need to talk to the receptionist. I let him know that I wasn’t going to continue the conversation with him and would like to speak with the front desk. This is when he informed me that he was the Office Manager and anything that needed to be left with the front desk he could be made aware of. Interesting how if you a not even a client but a prospective and that’s how you are treated then how actual clients are treated. All in all I believe this was a way letting me know to dodge this firm like a bullet.