Charlotte Kiyomi Ito

Ms. Ito charged us a $5000 retainer to produce a trust document for our grandchildren. After our initial interview, we sent her many emails, detailing specific items we wanted in the trust. However, her first draft did not reflect what we had requested. When we called in our financial and insurance a...dvisors to help clarify what we needed, she became defensive and hostile. In what we felt was an extremely unprofessional act, she terminated our contract by letter, keeping all of the money, and leaving us without a usable product. Stay away from Ms. Ito.