Andrew J. McKeown

Andrew McKeown

We’re sorry to hear that you feel this way, Mr. Long. While we understand you are frustrated, your review contains several serious inaccuracies. Our records show that our team made multiple good-faith efforts to support your case, including initiating a claim that resulted in a favorable outcome and reaching out promptly following VA decisions to discuss next steps. At no point did we "drop" your case without communication. Our decision to withdraw representation came only after you expressed strong dissatisfaction with our process and declined to provide the information needed to move forward with the claim of your choosing. We never filed any claim without your input or withheld information from you—our consultation included a recommendation based on our legal experience, and we made every effort to involve you in that process. We recognize how difficult navigating the VA system can be and regret that our process did not align with your expectations. However, we remain proud of our work on behalf of thousands of veterans nationwide and stand by our commitment to respectful, competent, and professional representation. We sincerely wish you the best in securing the benefits you deserve. —McKeown Law, LLP