Gary Jay Holt

I am extremely surprised in Gary's professionalism and communication. First, I spoke to Gary explaining my situation on the ph. Then, I scheduled an appointment with him just a few days after our ph call. When I arrived, I was told he wouldn't be in due to Gary needed to be somewhere to wait for some... furniture to be delivered. I gave his office my files, signed his disclaimer and paid him a cash down payment. I kept calling, emailing his staff, and emailing Gary with question's I needed for him to answer, and confirm due to me saving my house through a modification. I gave him money to start my case, yet I never received an email or a call from Gary with an apology for not contacting me with his reasoning’s. Instead, it took Gary two weeks to finally talk (yelling with agitation in his voice) to me over the ph to tell me how to do my modification on my house. Here is a quote by Gary, "I have to hear 100 times over by my clients on how they give money to agencies to save their home and they get ripped off and I'm tired of hearing it". I told Gary, "you are not a modification lawyer, you are a bankruptcy lawyer. I understand your intentions are good, but I hired you to do my bankruptcy, not my modification on my house". He made me feel very patronized by his attitude, which I couldn't figure out why he had one. I am a repeat customer of his and I could have gone to any bk lawyer...their a dime a dozen now a days, but I chose Gary figuring he would want some business. Gary wanted to take the full amount of my down payment to get him started on my case because he claimed that he did $900.00 worth of work. I told him, I believe that no one works for nothing, especially now with our economy, so I would give him half of what I gave him and I will come by to pick up my files and the balance that day. He cut me off and said, "fine!". As I came to the office to pick up my thing's and my check, I mentioned that AJ, his assistant, should receive the money I gave him. AJ was the only proof of any work being done on my file. AJ gave quick responses on my message's to Gary and picked up the phone everytime. Gary, if your reading this, don't lose AJ, he will help keep your business above water. Your lucky to have him! I truely do not know why he acted the way he did, nor even contacted me by an easy way of an email to answer my simple questions. I gave him the benefit of the doubt by thinking he was having a bad day...his action's proved wrong through the whole process. YOU JUST DON'T TREAT PEOPLE IN THIS DAY OF AGE WITH POOR CUSTOMER SERVICE! I am now with a lawyer who has been very communcative in responding to me within a 24 hour period. They are also, less expensive then Gary was. I do wish you, Gary, all the best and peace.