Morgan D Ross

Mr. Ross, Stephanie and Maureen are a fantastic firm. Look no further if your wanting help with a legal issue. I contacted Mr. Ross in Dec 2018. I left a message and as soon as they returned my call is was a go, for both of us. He said we definitely have a case in our hands. I felt relieved, fin...ally I had someone who understood our frustration. Here is a little short story of what our scenario was. We had our truck in the Ford dealership sitting for a little more than 6 months on and off with no answers. I was still paying for my monthly truck payment with no one resolving or fixing the problem. Since the car was only going to be 2 years old in June of that year, I thought I had a lemon in my hands. At one time it sat for a little over 3 months. Mr. Ross explained to us that we had a legal case after all the neglect we were getting from Ford and false promises. Not so much a Lemon, but I was very hopeful, especially with all the information he was telling me. Mr. Ross and his amazing staff got on it and within 2 weeks Ford received a letter of demand on our behalf. Call and emails between me and the firm were returned in no time. They were always their for questions. It all together took about a little more than 3 months to get it resolved, but he did it!! I was all worth it. We were granted what we deserved. We were so grateful with Counterpoint firm and the staff. Don't wait to give them a call if you need some assistance. You won't regret it!! Thank you Mr. Ross The Garcia's

I appreciate the call back from a paralegal, however, the conversation was bizarre and unprofessional. I've been using a file backup service for several years, and now that I need the backup, the company is refusing to give me access to my files. The paralegal asked for the name of the company and lo...oked it up online while I was on the phone. In a condescending tone, she said "This company doesn't even have an address! If we did something to help you, where would we even send a letter?!". She asked several strange questions and her complete lack of empathy or understanding led me to assume they were not interested. I told her it was ok if they weren't interested, but she insisted that wasn't the case. She asked if I had email correspondence to share. Of course I do. I told her earlier in the conversation I had 60 emails. Honestly, though, if the paralegal is telling me they don't know where to send a letter if they had to send a letter after a minute of looking online, I'm not comfortable continuing the conversation. I'm already going through a very difficult time losing all of my files from 2008 through 2019. I'm losing a lot of money, and I feel like I'm living in a nightmare. It's unprofessional and just plain mean to treat someone who is already going through something extremely stressful the way this woman treated me. I don't understand.