Susan Marie Garrett

Garrett Law Group gets the job done, Day by Day. I've had 3 attorneys in my past WC case. I can honestly say its tough for the assistants who do so much for us. My assistant on my case has taken care of me well. I have been on hold before but obviously I am not the only client they have. Wait is norm...al, Every person I have spoken with has had a professional matter. Always answers my questions, Well detailed.

My case was referred/assigned to Susan Garrett through a well known attorney referral service. Upon first interview I was empressed; and was informed that the case would settle within 6 to 18 months. To date I have yet to hear from Attorney Garrett or any of her staff regarding my case. The office st...aff puts you on hold, on a regular basis; and when they return to the phone they will say so-in-so is on the telephone or with a client; leave your name and contact number and the will return your call. I have yet to speak with someone who has knowledge of my case. "Are you with a client all day?" I would never refer anyone to this attorney. She nor her staff care about her clients or their case. An attorney who is concerned about their clients will keep them abreast of the status of their case; and/or have someone from their office to be able to answer questions or even give an update about their case. When I complained to the company who assigned her to me, I was informed the Attorney Garrett was no longer with them. "No reason given." So as it stands at this time; I don't know what I should or shouldn't do. It is not like I file "Workers' Compensation" suits for a living.

Garrett Law Group was my third attorney in my workmans compensation case. I could never get my first or second attorney to call me back. The staff at the Garrett firm left me on hold a lot. (Like the government does!) But when I finally did talk to them they explained the whole process about mone...y I would get and the neutral doctor. I got a good settlement.

ABSOLUTE HORRIBLE CUSTOMER SERVICE!!!!! I HIRED SUSAN M GARRETT OVER A YEAR AGO AND HAVE NEVER SPOKEN TO HER BY PHONE AND HAVE NEVER MET HER. THE OFFICE STAFF OR ASSISTANTS ARE BEYOND RUDE. THEY FRUSTRATE YOU INSTEAD OF HELPING. THEY ARE ALWAYS BUSY AND LEAVE YOU ON HOLD FOR A LONG TIME AND IF YOU'RE... LUCKY TO GET THEM TO HEAR YOU THEY HANG UP ON YOU, LEAVE YOU TALKING BY YOURSELF. THEY NEVER INFORM YOU OF ANYTHING ABOUT YOUR CASE. NO ONE THERE SEEMS TO CARE FOR YOUR PAINFUL INJURIES OR SUFFERING OR ECONOMIC PROBLEMS DUE TO THEIR LACK OF STRONG LEGAL HELP. I KEPT TELLING THEM I WASN'T RECEIVING MY WORKERS COMP CHECK ANY LONGER SO THEY SENT ME TO WORK KNOWING THAT MY ARM'S TENDONS WERE TORN AND REPEATEDLY REFUSED TO GIVE ME ANY FURTHER APPOINTMENTS TO SEE THE DOCTOR AGAIN EVEN WHEN I BEGGED FOR MORE PAIN PILLS AND TO SEE THE LAWYER. THEY KNOW I NEED SURGERY YET THEY DO NOT DO ANYTHING FOR ME TO GET IT. SHE DOES NOT FIGHT FOR YOU.