Laura Eve Krank

Laura Krank

This hurts because it is simply not true. Firstly, you can always check the status of your case online at ssa.gov. Further, I know my clients are suffering and I WANT to talk to them and reassure them. Also, I only get paid if you win. If I do not develop the file properly and know all the information that I can about your case I do not get paid. His message does not even make sense. He says that an "office member would not even bother to call back,"-if he is already on the phone with an office member then why would an office member need to call back? It is our receptionists job to answer the phone and give clients the status of their case and to take messages. If she cannot answer the question then she puts the call through to my lead paralegal or takes a message for my assistant to call back. If they cannot answer the question they create an electronic task that is impossible for me to miss (absent a rare human error.) I cannot delete the task until I complete it. When you call, the receptionist pulls the case right up on her computer screen and gives status. There is a 2 -3 year waiting period for a hearing. I cannot contact clients every time nothing happens in their case. Sometimes clients call and leave messages but when I call back their phones don't take incoming calls. Later they call back angry because they claim I did not return their call. My clients are in pain and/or suffering from severe mental impairments. Many times they are hopeless and homeless by the time they get to my office. I understand the frustration and anger because I have been doing this for 16 years and have helped thousands of claimants get their benefits. If you call and want to talk to me personally and I am not in the office, leave a DETAILED message and I WILL return your call. I refer you to my firm website that shows there are no better qualified attorneys in the country than the attorneys at my firm. We take cases that other attorneys will not take because they are too hard. We take cases when other attorneys have abandoned their clients after they lose at the hearing and we take the case over and represent them at the federal district courts and in many cases get them many years of past due benefits that would have otherwise been lost. Don't let one bad review sway you from getting the highest quality attorney on your case. Sincerely, Laura Krank.