Kimberly J Trupiano

Kimberly Trupiano

Hi Chris! Thank you for your feedback. I would be happy to know what you wished I had done differently for you. I felt that I had solved the main problem you hired me for by arranging successfully a way for you to give your in-person victim impact statement in Washington State without having to travel to Utah. You also wanted some property returned to you – but unfortunately, the West Valley City police stated they never booked it into evidence and they adamantly insisted that they did not have it. You told me that the ambulance company insisted they did not take anything and that only the police did, so I understand you were upset about that, but I could not make West Valley City police give us the property when they insist they did not have it and nothing in the police records I reviewed showed that they seized it. In addition to trying to get your property back, you hired me to contact the police to try to arrange a way for you to show your “cooperativeness” with law enforcement about the crime you were a victim of so that the State of Utah Victim Reparations would pay for your medical bills as a result of being attacked. You told me initially during our consultation that you still had to give your statement to the police regarding the incident where you were attacked downtown and severely injured. When you first approached me by telephone, you told me that the only time the police tried to interview with you was when you were in the hospital heavily sedated and with your jaw clamped shut so you told me the police wanted a statement. You stated you had no problem talking to the police but that you resided in Washington State and could not return to Utah to give a statement. So you hired me to sort this out and try to arrange a statement for you to show your cooperativeness so Victim Reparations would pay your medical bills and to try to find out if the police in fact did still have the property that was seized, including your cell phone. The detailed billing statement I provided you (to account for what fees we earned and our work on your case), along with our emails with you and the case file all show that we ordered the police reports to determine the reported situation and what they still needed from you, that we had conversations with the assigned detective to arrange for your statement, that we contacted the evidence locker to find out where your property was, and that we successfully arranged a way for you to give a statement to the West Valley City police by merely attending a prearranged meeting at a local law enforcement office near you in Washington State. Problem solved! When we contacted you with the good news you were very upset and stated you were too busy with work, etc. We were very surprised when you stated you would not attend this meeting that would have enabled your seriously high medical bills to be covered by Utah. You stated you would only give a telephonic statement to police, but I explained to you that the police wanted you to give a statement at a law enforcement office so they could confirm your identity in person. By then we had earned more than the simple retainer of $1,000, but we did not charge you extra and we did not charge for 3.7 hours of time that were case-related. Please see your two detailed, itemized billing statements. I see that we also gave you a courtesy credit of $111 against the final balance so that you would not owe anything to help you out. Please let me know what you wish we had done differently as to the merits of your case and as to billing. We communicated often with you and have many emails we exchanged about your case. When you wanted to speak with me, my staff as a matter of office policy must offer and did set up a telephone conference between us. So I felt that we were responsive and kept you informed. I value the feedback to improve our services and am happy to resolve your concerns.