Quentin W. Lackey

Initial contact was great. Quentin was confident I had a case, confident he would win my case, and started great. Then everything slowed down. There was always an excuse, out sick, poor staffing, paperwork filled out incorrectly or not the right paperwork turned, in each time taking a week plus to re...medy, lost paperwork due to turn over, staff in charge of my paperwork goes on maternity leave and doesn't reallocate or delegate it, etc. I call for updates and call backs and don't get them. I email for updates and call backs and might get one response but further questions are ignored. Lackey Law group won my case OVER a year ago(which due to poor management it took over a year just to win the Non-Contested case), and just last month turned in necessary paperwork to garnish wages/attempt to return money to me. Is this how working with all lawyers and law groups is like???

My experience working with Quentin Lackey has been nothing short of terrible. I had a very simple, standard case and throughout the course of seven months and three hearings, nothing moved forward. From paperwork not being filed correctly, to a different attorney showing up at court without letting m...e know, documents missing attachments, and an utter lack of communication, working with Quentin was one of the most frustrating experiences I've ever dealt with. His lack of professionalism is something I've never experienced before and certainly never expected from an attorney.

I had a terrible experience with Quentin and his staff. Quentin told me he didn't have time to go to my Zoom hearing. So I thought I will just explain the situation to the judge myself on the day of the hearing. When the Zoom hearing started, a person told the judge he was from Quentin's office,... and he was representing me. I was utterly confused. I had never talked to this person before! Quentin never told me that he was going to send someone from his office. It turned out this person knew nothing about my case. He said nothing during the whole hearing. Because I had "representation", I was not afforded the opportunity to speak during the hearing. Another big issue is that Quentin's office performed work that I did not authorize. I emailed Quentin and asked him to pause the work on my case. He was aware of that. However, when Quentin was absent from the office for several weeks, his paralegal performed work on my case without my permission. On top of that, they didn't send me any billing statements during that time for several months. But they still kept billing against my retainer. When the retainer was drained, they started automatically charging my credit card. I could continue to elaborate on the numerous other issues I've experienced with Quentin's office, but I'll refrain from doing so to avoid making this review overly lengthy.

Mr Lackey was representing me in a child custody case. While I originally felt confident in his ability to represent me and my child, it became apparent after a few months that he did not have the time to represent us any longer. I would follow up with him prior to hearings to make sure we were on th...e same page and then in the hearing he would not share accurate information with the judge. I believe he had the best of intentions at the beginning but lacked the time to adequately represent my case.