Dewayne Gooch

Office not ADA accessible. Initial consultation was like dealing with one of those used car lots with the 'buy here finance here' signs except his attitude was: the only reason you are here is because you aren't smart enough to handle your finances, and I know it, and that makes me a better person... than you. That may be true for a lot of his clients (marks) and I'm not saying we were perfect in that regard but when you and your spouse get laid off and medical events occur such that one of us will never work again a little feigned understanding would have gone a long way. We paid him over 75% of the (verbally) agreed upon fee (he has a loose per hour fee for extras in the paperwork - read carefully). We did our work filling out questionaires, getting appraisals,etc together, but the rules kept changeing for us to provide information. Anytime we emailed the office with questions they were never resonded to (5 different emails over a 6 week period) and that was the "preferred and fastest resonse method". Phone calls (voice mails we left) were only responded to once. The last incident was when I requested an appointment to find out what the problem was. I was kept waiting over 30 minutes while he talked on the phone ( I overheard every word. He told one spouse to tell her husband he needed to quit his job because "I don't like that company"). He finally ended the call came out into the hall and asked if anyone had helped me yet. Didn't recognize me. I told him we had an appointment and he did not recognize me. I did not give him my name but the staff finally figured out who I was. The meeting was brief. He opened my file and thumbed through it and said this is all wrong. You haven't done anything I asked. My notes showed exactly what he had asked for and what details he had neglected to ask for. He tossed the file on the floor and said "I don't want to take your case. Get out." I asked for my money back, but he claims to have earned every cent and refuses. What do you do? I'm broke. My wages are being garnisheed. Utilities are going to be shut off. Have ongoing medical expeses. Car needs a new engine. Be sure to ask him about his beautiful old building in Colorado City. He is very proud of it.