Mark Edward Jacobs

I met with attorney Mark Jacobs in person on January 16. During that meeting, he verbally explained that he would review and improve the translation of my application and submit updates, and that a bilingual attorney would be assigned to the case. Based on those explanations, we proceeded and paid... half of the contract. All documents were presented only in English, which we signed relying on what was explained verbally. After payment, I was later informed that the contract only covered interview accompaniment, which conflicted with what had been explained in person. I emailed Mr. Jacobs for clarification but never received a response. Due to communication issues and discrepancies between verbal explanations and written enforcement, I chose not to continue with the representation. I recommend that clients obtain clear written confirmation of services before signing.