I met with and retained Kelsey for my custody case.
When I met with her… we were just a few weeks from mediation. Once I paid my retainer, communication from her office stopped. I had to call and ask for simple updates & then was always met with her legal assistant talking down to me & being extremely rude and unprofessional. Her legal assistant treats me as if I am a nuisance every time I ask for an update.
Then, I asked to speak with Kelsey or meet with her before mediation to strategize & was told by her assistant that she did not have time to meet with me. We went into mediation with Kelsey having little to no information on the history of my case or understanding of what I was asking for.
Then during mediation she sent me to a room upstairs and she stayed downstairs in her office and her assistant would stop me if I tried to go back downstairs for anything and ask “What do you need?” As if I was a child. She didn’t greet me at all that morning.. she literally stayed in her office. Mediation started and again… we had zero conversation about what the plan was. Kelsey sat quietly unless she heard ME (her client) say something she didn’t agree with…. Then she would speak up and very rudely and aggressively scold me in front of the mediator. Then Kelsey got up during mediation and left to go to the court house to work on another case… but, informed us all she would be available on her cell if we needed her.
I basically managed mediation myself. Kelsey had little to no part in it. Any questions I had… I asked the mediator.. mostly because Kelsey was again “too busy” & wasn’t even on the zoom.
We came to an agreement that day & once we had an agreement… Kelsey finally showed up in the actual room with me & seemed cheerful & happy that it was done. This was the first time she was nice to me since my consultation.
Fast forward to today… almost a month later. We still don’t have the order. My ex is acting insane & causing massive issues and has even assaulted me and forcibly taken our son from me during my period of possession. My ex is currently on probation for interference with child custody & has violated the terms of that probation by doing it again and also assaulting me….. and Kelsey has refused to seek a TRO for me. I do not feel safe. She has refused to address any of these issues in any way that actually created a real resolution.
When I call her office for updates… her legal assistant gets mad at me & takes a “don’t call me, I’ll call you when there is an update” approach. Even sending me an email stating SHE would reach out to ME when there were any updates.
So, I waited a week and still hadn’t heard back. I called to check in & her assistant was again annoyed with me (how dare I call her and bug her) Then she was like like: oh yeah! 4 days ago… we got some correspondence…. You need to review it before we can do anything with it. :/ Good thing I called, lord knows how much longer it would have just say there unattended.
Yesterday I called her office again & again.. her legal assistant was so unbelievably rude to me. Her legal assistant has a habit of pushing your buttons with her terrible attitude and constantly interrupting…. And then when you get upset she puts you on speaker for the whole office to hear so she can play the victim. Also, most of the time I’m talking about the private details of my case & she just throws me on speaker… even when I’m crying & discussing super personal details and then she will just start having conversations with other people.., yesterday, I just hung up. I feel so defeated. I’m genuinely scared of this man. He has been arrested for stalking me, he as assaulted me multiple times, he is on probation for taking my child from me, and he just did it AGAIN… and my own attorney won’t even TRY to help me. All I want is a TRO so he has to leave me alone. I’m scared
Meanwhile, I got an invoice letting me know they had pretty much billed me for every dime of my $3000 retainer.