Barbara Reiners VanTine

Absolutely horrible customer service. One could argue unethical behavior from a place supposedly hired to help a person during a difficult time. Submitted a retainer over a month ago and not one email or phone call from this company. No sense of urgency whatsoever and more importantly no communica...tion at all. And I mean, 0 effort to communicate with me about my case. I didn't even receive a receipt for payment. No paperwork to sign, nothing... On top of that, I was told that I wouldn't receive a refund for my retainer. I would stay away from this place.

She talked a very good game but once all the money was paid contract came to almost impossible she used my son messing up on his house arrested to back out of the case a week before court but two weeks before she send my wife a email stating that she would be out of the country on the court date but ...you can find difference counsel I read all these 5 starts and think wow wish she would of done that with us 4real she really left my son in a very bad situation but the public defender has done more in the two days b4 court than Barbara did the month she was on the case and yes we are filling a complaint with the bar

Did not keep us informed. Did not explain the terms. Did not answer calls. Did not work for us in our best interest. Accepted money from us to do work that was not done, and then never returned money, nor sent a final bill. We told her we were not happy with terms, and she stated we were going to cou...rt anyway.