At first contact seemed to understand wants/needs and supported them.Would not meet with me prior to mediation,except for me to sign the contract and make a payment, only sent a "Mediation Brochure" and expected that to be all the information I would need. Would not meet to discuss plan,preferred to do it "at mediation."Then did NOTHING at mediation to help, sat there and basically left me alone to make decisions,let mediation lawyer badger me, was not helpful at all.I left with a worse parenting plan then I came in with. When I brought my dissatisfaction to her attention, she made it seem like I had unrealistic expectations and that it wasn't her job to "support" me in mediation. Then why was she there?What did I pay for? A brochure. She pushed for court over and over and then told me I would most likely lose court, the day of mediation! Did not support any of the changes that would have benefited me in the case. I felt blindsided and ganged up on by the two lawyers and I still get very sad thinking of the time I have lost with my child, mostly because my lawyer did not do her job. Mediation is a very stressful situation for anyone, and we hire counsel to help us make the best decisions and to have someone "on our side", and I felt I was alone in that room and it was very unpleasant. I was insulted several times, unprofessional comments were made, and then once I submitted my letter of complaint she was even more insulting. My child is my life, and I am a wonderful parent, and now my life has become more difficult and I have to go through this stressful process all over again and spend more money, that I don't really have. When it comes to this, cheap is not better, for sure. I wish I would have went with someone who charged more, and did actually work on my case. Not just a few phone calls, emails, and a brochure, and then act like she didn't know anything about what I wanted once we were in the mediation room. Not enough experience, obviously, and maybe someday she will gain that but she needs to listen to her clients first, and do her job, and take these matters more seriously.