William Edward Gschwind

William Gschwind

This was nothing more than a misunderstanding about best practices when managing trust funds that has been completely resolved. I believe I did excellent work for Mr. Ettreim and I am sorry that his frustration over the return of these funds has overshadowed the value of the services I provided to him. Trust funds were refunded by check to create the proper paper trail for the trust account. Mr. Eittreim notified me that he did not receive the check. I verified that the check had not yet cleared my account, and suggested we give the mail another week. I later mistakenly reported to Mr. Eittreim that it appeared the missing check had cleared and wanted to verify that he received it. When he told me that he had not received the check, a replacement check was immediately mailed to the address Mr. Eittreim verified. Mr. Eittreim later notified me that the second check had not arrived, either, and insisted that his refund be completed via electronic transfer. That was done. I am disappointed that Mr. Eittreim is unhappy. I took responsibility for the delay and his trust funds have been fully refunded. Clearly, I have not done enough to make him happy, and for that, I am sorry.