Ty S. Mahaffey

Sherri... First I'd like to thank you for the review. We always want feedback in order to make our service better, even if it's critical of our work. If I could change one thing about my profession, it would be being able to be prompt at every hearing. if I am running late, I do let everyone know. Unfortunately, when dealing with very emotional issues, I sometimes have to take a few extra minutes to comfort a client or explain a situation so that they understand. Rest assured, I would never deliberately waste anyone's time. Often times attorneys are not present at mediation. It's an opportunity for parties to work on a situation themselves, that's why the mediator is present. My goal is complete availability to my clients. I answer their concerns evenings, weekends, and even holidays. Finally, I always try to perform more work than the compensation I receive. Only then can I feel I've done the best job I can at the fairest price. After this review, I assure you I will continue to evaluate our procedures and see how we can improve.

Thank you for your feedback. At all times our office strives to provide excellent service. It sounds as though your case was handled satisfactorily which is most important. Rest assured, we show all concern to the attorneys and staff and address measures to make all clients receive excellent service.