Robert F. Kiel

Whoever answers the phone and offers legal advice to clients, especially today 07/11/25, is completely unprofessional. He was rude and a complete misogynist. He referenced a girlfriend and made sick jokes. He also told me to tell my husband to grow a pair of balls. I am completely shocked at the leve...l of unprofessionalism. Run far from this office.

I called to inquire about their firm possibly representing me for an SSDI application and case. Olivia, a legal assistant, was very professional and courteous and spent several minutes discussing my situation and said she felt I had a strong case and believed they would be able to help me. She asked ...me to hold and a gentleman named Luis picked up the phone and began asking me questions. He loudly talked over me and became increasingly loud and hostile. I'm still not sure as to why. He said that there was a large gap (one year) in my "medical treatment" that I could not account for and I explained that I was advised by my orthopedist that the only possible treatment available is to have surgery at this point. I don't have insurance so I have not been able to get the surgery. He began to yell at me and when I asked him to please lower his voice and allow me to finish at least one sentence he told me that I was wasting his time and I should call another lawyer. When I pointed out that both he and Olivia said that they felt I had a strong case until I asked him to stop yelling he became even angrier and said, "Fine, just talk to Olivia then!" She got back on the line and confirmed that they could not help me and wished me luck. I never complain and this is the first review I have ever written. However, I was so stunned and shook up that I decided to ask to speak to Mr. Kiel to tell him what had transpired. While he did offer the name of two other attorneys he was curt and dismissive and clearly agitated. I've never had an experience like this before. I cannot express the level of unprofessionalism and rude tone, enough. I'm fine with them not wanting to represent me, but the level of rudeness was over the top for me.