Natalia Utrera

I called the firm's Delaware office before hiring them and spoke with Ms. Utrera. She grasped the case quickly and said she would be involved throughout. I hired the firm because of that call, and she signed my retainer agreement for the firm. After I signed, I never heard from her. My case went t...hrough two denied motions and more than a year of delays, and when I raised her role with the firm, I was told in writing she had nothing to do with my case. A strong first call means little if the attorney you spoke with is never involved.