Alicia M. Paulino-Grisham

Alicia Paulino-Grisham clearly outlined what to expect through the appeal and possible litigation process and aggressively pursued an overturn of the insurance company's unwarranted denial. Based on the information and arguments in the appeal she submitted, the denial was overturned and benefits wer...e reinstated. I am thrilled with her work and would recommend her and the attorneys in her firm to anyone dealing with a disabilty insurance claim.

Alicia helped me to fight my insurance company to get me the benefits that they had been refusing to pay for over one year. Throughout the process, she kept me informed of the progress on my case. Because of Alicia, I was able to keep my home from foreclosure and now can pay my bills. I don't know... what i would have done without her!

My bottom line on this attorney is that I would not rely on Paulino-Grisham to handle a case. In my opinion Paulino-Grisham failed in protecting me from being squeezed by the insurance company. I originally hired the Paulino-Grisham at $300/hour, based on a recommendation of her practice in disabi...lity claim denials, when I first received notice the insurance company wanted a round of IMEs. She counseled me on procedures to protect my interests through the insurance company’s “independent” medical examination (IME) process. Six months later I received the denial of claim letter. After my claim was denied I had no income and went on a retainer basis with the law firm. Both my doctor and I thought Paulino-Grisham talked a much better case when I was paying her hourly fee than after I went on the retainer agreement. I do not believe Paulino-Grisham was sufficiently pro-active in stemming off the denial. She was always so confident about the many issues adversely affecting the credibility of the IMEs as conducted. After I received the denial letter I didn’t hear from her for 3 weeks. Four weeks after the denial we had an extensive conversation about the process of getting back on claim and ultimate litigation if necessary. After the claim denial I had little income. I needed to know how long the process would take and what would be involved. My experience is that you should not rely on Paulino-Grisham attorney if limiting the insurance company’s squeeze is an important consideration for you. In the beginning, Paulino-Grisham told me I could expect 12-13 months from start through end of trial. I relied on what the attorney told me I should expect the process would take. I bought into going without income the 12-13 months she told me. I understood that at the end of trial I could get nothing or a settlement or an award. Unfortunately Paulino-Grisham allowed the insurance company to dawdle for 3 months before getting her their doctors’ IME reports on which they relied in making their denial of claim. When we had my doctor’s extensive rebuttal in writing and shared it with the insurance company the insurance company asked me to make them a settlement offer which Paulino-Grisham told me we had to do, procedurally. Six months later the insurance company still had not responded to our offer. Paulino-Grisham allowed the insurance company to stall me for 9 months, knowing I had no current income and though she initially told me to expect 12-13 months through resolution. Ten months after the denial, and without any income, Paulino-Grisham was finally ready to file our lawsuit. But, at this point and not before, Paulino-Grisham changed the expected timeline and told me to expect another 2 years through conclusion because there would be extensive discovery. Paulino-Grisham failed me horribly. Paulino-Grisham allowed the insurance company to squeeze me big-time. I finally decided to take the insurance company’s first and only offer that came in another procedural requirement—“pre-litigation negotiation”—because after 10 months of the attorney and insurance company dance of delay I couldn’t afford to continue another two years without income. If Paulino-Grisham had been straight with me up front in terms of the time horizon she told me to expect to go without income when she was hired my family and I would have analyzed the circumstances differently. Had Paulino-Grisham been more attentive with my case and kept the insurance company focused on my case we feel the outcome would have been better for me. My recommendation, for what it is worth, is not to hire this attorney unless you can hold out substantially longer than she initially tells you. Even then, you have to have a tremendous amount of confidence in her through trial, if you can last that long. The bottom line is Paulino-Grisham did not perform as she initially told us she would. I would not hire Paulino-Grisham for any legal matter after my experience.