Gillian Fierer O'Nan

Retained Gillian for ongoing child custody issues. The below issues will not cover the legal outcomes, but overall poor client/customer care covering issues of transparency, professionalism, respect, dedication, and competency. -Transparency: The firm's website facilitates a consultation. However..., the website does not mention a fee during the scheduling process or call. After the consultation, I retained Gillian and noticed on my first billing statement a charge for the consultation. -Professionalism: Clients pay for what they get. Paying Gillian at $425/hour, I would have expected Gillian to not be scrolling Facebook repeatedly through a hearing. -Respect: On a couple of occasions, I had a scheduled call with Gillian, but she happened to be in her car. Again, when paying $425/hour, I would expect to have better service rather than struggling to hear her on speaker phone. -Dedication/Empathy: I repeatedly had to petition Gillian to be more proactive with scheduling, moving the case along, and simply to show some concern. -Competency: Nobody will care about your problems more than oneself. However, even with ensuring that I communicated clearly and often to Gillian and her team, numerous errors were made with their proceduraly filing with incorrect dates that resulted in refilings and releasing documents to the court/opposing counsel without prior consent. Maximizing billable hours seems to be the heightened priority. At the conclusion of legal matters, I received a generic "thank you for your business" email, which was also a billable transaction on the final statement.

After being mislead from my previous attorney, I was so relived to find Gillian. She acted swiftly, and efficiently to settle my case. She went above and beyond in protecting me and children in making sure that we have a secure future. I will be forever grateful to Gillian, I still am smiling today a...fter my case being settled over two years ago.

I paid 5k cash upfront to Gillian and she basically took my money and ran. She also kept trying to bill me more and more and eventually made up excuses to why she was charging me additionally. After that, she dropped my case and told me that I needed to find another attorney, when I started asking h...er questions and telling her I did not want to settle with what she was offering to get me in a simple child custody case. I also remember her having to lock her doors and only taking private appointments to buzzing people in because of how she made her other clients mad and didn’t do what she was supposed to do on their cases either. At one point, she even have her dog in the office with her protection. Needless to say, I took her up on her offer for dropping my case and got another attorney the next day that was able to do what I needed and quickly. DO NOT USE THIS FIRM.

I was so pleased with Gillian through my first legal battle that there was no question who I'd hire a month ago when my second legal issue came up. The legal support she provides is worth every penny. I used another lawyer for my divorce. I hardly ever spoke to that lawyer and I felt like that la...wyer drug out my case to make more money. Its the exact opposite experience with Gillian. She has responded to every email I send regardless if she's on vacation or busy getting ready for court on another clients case. She's considerate of my time to preserve cost. I recommend Gillian to anyone that ask for legal matters pertaining to divorce or custody!

Gillian recently helped me with a divorce and I can't say enough positive things about her guidance through the most difficult time in my life. She provided clear and reasonable advice, and did not expand the litigation unnecessarily, as I have seen happen with several friend's divorces. This allowed... me to finalize the divorce and move on with my life. Gillian is an excellent advocate who helps you find the best outcome for you and your individual situation. I encourage anyone dealing with divorce or custody issues to give her a call.