Gillian Fierer O'Nan

Retained Gillian for ongoing child custody issues. The below issues will not cover the legal outcomes, but overall poor client/customer care covering issues of transparency, professionalism, respect, dedication, and competency. -Transparency: The firm's website facilitates a consultation. However..., the website does not mention a fee during the scheduling process or call. After the consultation, I retained Gillian and noticed on my first billing statement a charge for the consultation. -Professionalism: Clients pay for what they get. Paying Gillian at $425/hour, I would have expected Gillian to not be scrolling Facebook repeatedly through a hearing. -Respect: On a couple of occasions, I had a scheduled call with Gillian, but she happened to be in her car. Again, when paying $425/hour, I would expect to have better service rather than struggling to hear her on speaker phone. -Dedication/Empathy: I repeatedly had to petition Gillian to be more proactive with scheduling, moving the case along, and simply to show some concern. -Competency: Nobody will care about your problems more than oneself. However, even with ensuring that I communicated clearly and often to Gillian and her team, numerous errors were made with their proceduraly filing with incorrect dates that resulted in refilings and releasing documents to the court/opposing counsel without prior consent. Maximizing billable hours seems to be the heightened priority. At the conclusion of legal matters, I received a generic "thank you for your business" email, which was also a billable transaction on the final statement.

I contacted Gillian O'Nan to help make changes to my divorce settlement that was a disaster from my previous attorney. I can't speak highly enough about Gillian. She was great about managing my expectations and was clear regarding the process (which was something that my last attorney was not). She a...nd her team we're quick to respond to my calls/emails and she made me feel like I was a priority. I was scared to relitigate but I'm so glad that Gillian was referred to me. I'll definitely refer her to others.

There aren't enough adjectives to describe how impressed I have been with Gillian O’Nan. I found her on AVVO after mediation failed to resolve all the outstanding issues in my divorce and my case was dragging on with no end in sight. Gillian quickly stepped in and was able to absorb all the backgroun...d and nuances of my case in a short period of time. She is very professional, intelligent, upfront, honest, and to the point. Gillian did a great job of keeping me level headed in unarguably the most emotionally trying time an individual can go through, while taking my concerns into consideration. What made my case unique was that I reside in Texas, but was going through a divorce in Atlanta. However, from the moment I talked with Gillian, I had the utmost confidence that I had made the right decision in retaining her. She worked tirelessly on my behalf, leveraging her sound knowledge of the law to bring my tricky case to a quick close, even though opposing counsel was not very cooperative. If your case ends up in the courtroom, you can rest assured that you’re in good hands. Gillian is quick witted, tenacious, and a very good litigator. One of the many qualities that sets Gillian apart is her responsiveness. She is extremely accessible and does a great job of staying in touch with you and answering your questions. With her you never have to worry about being forgotten about and because she is proactive, you will always feel like you’re her number one priority. If you are ever in need of a divorce lawyer, you will be hard pressed to find a better advocate for you than Gillian O’Nan. Thank you Gillian!