John Franklin Pascua

Where do I begin expressing the grief I experienced with my wife when dealing with your firm? It started in April after the accident, your firm displayed glimpses of promise. In the first couple of weeks, you all got the information about our case in a timely fashion and communicated with us fairly w...ell. While I know it isn't your responsibility to handle the property damage portion of our case, you offered very little advice (like other firms do) to remedy the situation. Thank God we got our vehicle repaired quickly thanks to the Insurance company. The bad part of our experience was, your firm lacks communication skills. Plain and simple. We waited for weeks and months to learn most of the details about our case. The legal assistant (Nicole Starks) NEVER got back to us in a timely manner. She literally went on vacation and didn't let us know what was going on and couldn't care less if we knew. We were left in the dark MOST OF THE TIME, wondering and not knowing. I feel as though this process should have been completed MONTHS AGO. When too much time had gone by, we were given EXCUSES and blame towards a well-known insurance company that is known for being professional and prompt in their dealings. "The insurance company wants more information", we call BS! Based on the lethargic and inept performance of the Founders team, we have no other resolve but to feel that it was a failure on the law firm's part. My wife completed her treatments and the case should have been wrapped up soon after. When I say soon, I do understand that it takes a reasonable amount of time for completion, but ALMOST 90 MORE DAYS??? One word, TERRIBLE. The worst part is that after waiting for all of that time, we received a paltry settlement. Wow. So, to conclude, I wouldn't recommend your firm for anything, not even a dog bite. You should fire your whole staff. Their nonchalant and uncaring attitude is displayed very well. On the phone, we can feel that they really don't give a damn. They have their rehearsed answers ready to extinguish any questions asked of them by clients who NEED A GOOD ATTORNEY and need true answers. Also, "They are on another call, can I have them call you back," is another line we were often given when Nicole Starks didn't want to be bothered or had no answer. If I am ever asked about your firm I will tell them about my horrible experience. And will recommend they go elsewhere.