Suzette Lynn Hutchens

I had Suzi Hutchens to do a will for me. I met with her the first time and felt completely confident in her abilities. She had also been referred by a very good friend of mine who is a lawyer but does not handle anything but corporate law. We did an overview of what I needed and she told me what I wo...uld need to get together and information that could be emailed or called into her to get it going. Two days after we met, I had some additional questions and called the office, leaving 4 messages from Tuesday to Friday with the Asssistant/Receptionist and never received a return phone call. By Wednesday, I asked if she was out of town just so I could get an idea of when she may return the call and was told that she was not and was in the office. On the last call, the Receptionist hung up on me. Since I am a busy medical professional, I did not have time for these games. On the following Thursday, I dropped by the office to see if I could catch her in and was told she was out of the country and rudely assured she had received my messages. The female voice was recognized as the one who had accepted my calls. If she worked in my office, and I hire many, many people, she would have been fired immediately. She is the rudest, most arrogant, confrontational individual that I have come across and should never be working with the public. Three days later, I spoke with a very nice gentlemen by the name of John, who promised to relay the message to her. I finally reached Suzette after she returned and she stated she had never received any of my messages. I know it is very difficult to obtain good, competent staff these days but this was ridiculous. Mrs. Hutchens came highly recommended but sometimes an employee can make you or break you. The front desk person is the first point of contact in any business and should be someone that will make Clients feel welcome. This woman does not belong there. She is a menace to an otherwise good law firm and can ruin a reputation quickly.

This review is hard to write because I really liked her personally. I had to give a low score on trustworthy because of her staff. I really had no complaints with her; she is a fine lawyer and knowledgeable in so many things. She was attentive and compassionate to my needs and the case. However, her ...decision making skills end with the legal field. When she is not around, the older woman at the front desk will argue with you and try to provoke you into saying something you dont want to say. I actually watched her do this with another client and then a few minutes later, Mrs. Hutchens walked into the office with her hands full and the woman just started smiling and acting real sweet. The way this receptionist was talking to people was unbelievable. But when Suzette walked in, it was like a light bulb had been turned on. She obviously has no idea what this employee is made of. Why she would act that way to everyone in the waiting room is unbelievable. One client told me on the way out that she has been there for years and fooled everyone. I don't know, I just want to stay away. I would hire Mrs. Hutchens again if she would meet in another place. If she knows what is good for her business, she will. There going to lose all their clients with this monster at the front desk. Oh, and she also does not give the Attorney your message when you call so call back if you do not recieve a return call. Mrs. Hutchens will tell you she never got the message and apologize. The Attorney is an extremely competant and knowledgeable person to have on your side.