Suzette Lynn Hutchens

I had Suzi Hutchens to do a will for me. I met with her the first time and felt completely confident in her abilities. She had also been referred by a very good friend of mine who is a lawyer but does not handle anything but corporate law. We did an overview of what I needed and she told me what I wo...uld need to get together and information that could be emailed or called into her to get it going. Two days after we met, I had some additional questions and called the office, leaving 4 messages from Tuesday to Friday with the Asssistant/Receptionist and never received a return phone call. By Wednesday, I asked if she was out of town just so I could get an idea of when she may return the call and was told that she was not and was in the office. On the last call, the Receptionist hung up on me. Since I am a busy medical professional, I did not have time for these games. On the following Thursday, I dropped by the office to see if I could catch her in and was told she was out of the country and rudely assured she had received my messages. The female voice was recognized as the one who had accepted my calls. If she worked in my office, and I hire many, many people, she would have been fired immediately. She is the rudest, most arrogant, confrontational individual that I have come across and should never be working with the public. Three days later, I spoke with a very nice gentlemen by the name of John, who promised to relay the message to her. I finally reached Suzette after she returned and she stated she had never received any of my messages. I know it is very difficult to obtain good, competent staff these days but this was ridiculous. Mrs. Hutchens came highly recommended but sometimes an employee can make you or break you. The front desk person is the first point of contact in any business and should be someone that will make Clients feel welcome. This woman does not belong there. She is a menace to an otherwise good law firm and can ruin a reputation quickly.