Adam Seth Frank

Adam Frank

First, I would like to say that I interact with all my clients multiple times throughout the process. There has not been one client that I have not spoke with after they have signed up. While we do have paralegals, they are actually knowledgable about immigration law, but they are prohibited BY LAW to discuss legal issues with clients. Instead, they refer those issues to me and the other lawyers and we discuss these issues directly with the clients. We never dismiss any legal questions from clients and we attempt to always answer them fully and timely. We do review letters, etc. and we have done so on every case that we have filed. This is why our success rate is as high as it is, because we take the time to review documents and letters, not just once, but multiple times. I also just want to say that I am somewhat alarmed by the tone of this review. No one in recent memory has complained to me this much about our services. If this person did have issues, she would have been wise to raise the issue with me (my email is on our website, etc. so she could email me directly) and I would have resolved any issues immediately.