Thomas J. Caserta Jr

The worst experience I have ever had with hired help. I retained Tom 2 years ago for a simple reimbursement case. I provided all receipts and correspondence. I have yet to see a single dollar from my ex or get past a single court date without the petition being dismissed for mistakes from his office,... or withdrawn- for reasons unknown to me, still. When we had a court date, he would go weeks or months without contacting me to tell me how it went. I was always forced to hound him to refile! This is absurd behavior from an attorney. He was always calling me kiddo. I am a 34 year old single mother who has retained your services. Not appropriate. I constantly felt like I was being blown off and not taken seriously. In NYS, you are supposed to received billing statements from your attorney every 60 days. I have never once received one in 2 years. So I asked for one- no response. Two weeks later, asked again- received an unprofessional, 1 sentence response. 2 weeks after that- still nothing. I’m filing a complaint with the NYS bar, who was very interested in my experience with Tom; I suggest anyone else who has had similar experiences with this attorney do the same. I feel victimized by my own attorney and that should never happen.

My family's world was turned up side down by my exes actions. I started calling lawyers to find out what to do, where to start, for help and how to proceed with our new situation. I set up 3 consultations with other attorneys, who's secretaries would give me nothing but an appointment and their typic...al retainer fee for this type of case. Frustrated with how insincere and scripted the staff sounded I was not impressed and more of a wreck then before. I called Tom's office and his staff was different from the minute they answered, unlike the others no money was talked about, instead she told me he would call me before I had to be to work. He called me and from the minute I answered I knew he was what I was looking for. He took the time, listened to my concerns, genuinely cared, and put my worries to rest. I never went to any scheduled consolations but the one I set up with him. He and his staff went above and beyond for me, always made me comfortable, like I was a priority and they were happy to do anything they could to ease my mind. He got me the results I was looking for. Tom is a wonderful attorney and worked hard to achieve an even better end result for my new family then I asked for or was expecting. I have and will continue to recommend him and his staff. If your looking for someone to represent you save yourself the frustration and make him your first call!!!

This individual and his staff are very unprofessional, non responsive, extremely late in providing court ordered documentation and information. He is very ignorant and lacks the ability to support both parental sides of a custodial situation. He is extremely rude outside of the courtroom. He will not... look myself or anyone within my realm in the eye when addressed. He is non attentive to the safety of the children while in the noncustodial parents visitation and is not willing to hear out the ill treatment or various situations that my child have been forced to experience while at that parents home. He is only focused on the wellbeing and statements of a 14 year old child and did not address the existence of my disabled child until question by my legal representation. He is however, very quick to provide guidance and fabricated stories and support the "ex" in approaching CPS with have resulted in no reportable findings. I nor anyone in my immediate network would ever recommend this individual to support anyone for any legal matter. It would be below my ethical standard and an embarrassment to the legal society to do so.

I just want to thank you for calling me right back and giving my matter prompt attention yesterday when i got off the phone with you I felt so much at ease,because you understand mental health issues where alot of people dont,I did get in contact with catholic charities today and a kind women pulled ...me to the side from there and gave me guidance &#s to get in touch with some mental health attorneys that go through mental health court I didnt even know that there was such thing as mental health court untill today I spent all day in lockport from one building to the next looking and getting answers that I wish I would of known months ago ,for right now I have you & mr. Faso in my favorites on computer if i do end up needing you,again thank you so much for your prompt&thoughtful attentention and my 16 yr old thanks you also .