A well oiled machine. Charlie & the staff at DeFrancisco & Falgiatano are thorough, comprehensive and determined. Our case was unique as there were two suits in one, voluminous records/files, jury mis-ques , appeals and judgement arguments. We were treated with care & concern, over a case that spanned YEARS. We were never told what we wanted to hear, we were kept well informed. We were impressed with the fact that many questions could be asked and answered by members of the staff, and if unable to do so, calls were returned expeditiously. Unfortunately due to the multiple defendants involved, and the complications of the case, there was a lot of grey areas which through their perseverance were enlightened, even rewritten. We believe the most impressive aspect of Charlie & his associate Jean Marie is that they keep the human element present, no matter how complicated or frustrating the case turned.